Baker McKenzie advised Transcom, a global leader in digital CX solutions, on its acquisition of timeframe, a premium service provider of customer care, sales, marketing, and video identification services.

Timeframe’s over 700 highly qualified employees are serving primarily logistic, energy and ecommerce companies from seven locations in Germany (2), Portugal (2), and Greece (3).

Baker McKenzie acted as lead counsel to Transcom on all legal aspects of the transaction, including the due diligence and negotiations for the acquisition.

With the completion of this acquisition, Transcom strengthens its on- and nearshore offering, especially in the German language.

"This strategic acquisition will enable our client to expand its capabilities with seven new sites. Five of which are in a highly attractive multilingual environment, which will bring many opportunities for existing and new business for our client. With our team we were able to contribute to the successful completion of the transaction efficiently and seamlessly across various jurisdictions," commented Dr. Tino Marz, lead of the transaction.

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on Transcom for on-, off-, and nearshoring services. Transcom’s over 30,000 employees work in over 85 contact centers and work-at-home networks across 27 countries, creating brilliant experiences in customer care, sales, content moderation and backoffice services.

Baker McKenzie's Corporate/M&A regularly advises on domestic and international transactions. Most recently, Baker McKenzie advised Sika AG on the acquisition of the MBCC Group to Cinven, AURELIUS on the acquisition of LSG Group from Deutsche Lufthansa AG, Nokian Tyres plc on the sale of its Russian business to Tatneft PJSC, First Solar on the sale of its global O&M business to NovaSource, Fluidra on the acquisition of Meranus Group, Magna in its acquisition of the Veoneer Active Safety business, MicroVision in its acquisition of the business of Hamburg-based Ibeo Automotive Systems, Trane Technologies in its acquisition of AL-KO Air Technology, Pacoma in its sale to L&P, Deutsche Beteiligungs AG (DBAG) in its investment in the vhf Group, VINCI Energies S. A. in its acquisition of parts of Kontron AG, AURELIUS in its acquisition of AGFA Offset Solutions and of Footasylum from JD Sports, and FUNKE Digital in its acquisition of Baseplus DIGITAL MEDIA GmbH.


Legal advisor to Transcom:

Baker McKenzie

Lead:  Corporate/M&A: Tino Marz (M&A, partner, Munich)


Corporate/M&A: Andreas Lohner (partner, Munich), Jon Marcus Meese (partner, Munich), Eva Kriechbaumer (senior associate, Munich)

Real Estate: Till Pflug (associate, Frankfurt), Jeneka Manoharan (associate, Frankfurt)

Commercial & Trade: Joachim Fröhlich (counsel, Munich)

Employment: Christian Koops (partner, Munich), Johannes Seeberg-Elverfeldt (associate, Munich)

IT: Florian Tannen (partner, Munich), Clarissa Rach (associate, Munich), Johannes Döveling (senior associate, Frankfurt)

Tax: Thomas Gierath (partner, Munich)

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