The Ancillary Billing Support Analyst will help manage client relationships from a finance operations perspective involving coordination of new budget assignments, client accruals, Workflow setup related to matter management maintenance and reporting; provide comprehensive and commercially focused Quote-to-Cash (Q2C) support as well as ensuring that effective matter management practices are in place and being followed.


  • Serve as the primary point of contact for a portfolio of clients for Partners and In Market Business Partners to coordinate budgeting, accruals and reporting for Key Clients
  • Support the matter intake process by providing and reviewing data as needed for new engagements
  • Coordinate the implementation and maintenance of financial terms (e.g., budget arrangements and Terms of accruals) with the relevant internal teams and client contacts
  • Support client reporting requests as needed (recurring or ad hoc)
  • Ensure that issues are being resolved in a timely manner and by the appropriate teams within the global Baker McKenzie network of offices and shared service centers (e.g., budgets, e-billing rejections related to matter management, etc.)
  • Interact and coordinate with other teams as needed, including E-billing, Pricing, Matter Management and downstream activities related to finance operations
  • Manage client and Partner expectations with respect to Standard Operating Procedures (SOP) as defined by the Global Process Owners and work within already established and agreed parameters
  • Work with colleagues to develop new best practices and identify new efficiencies in accordance with a culture of continuous improvement

Experience Required

  • Bachelor's Degree in any business-related courses
  • Some billing experience, preferably within a professional services environment would be advantageous
  • Proven ability to confidently influence, interact and consult with senior leaders regarding finance processes, guidelines and compliances
  • Can demonstrate in operational efficiency and financial accounting
  • Flexibility to work a reasonable shifting schedule is required
  • Working proficiency in using MS Office and other productivity tools
  • Fluency in English (verbal and written)
  • Ability to diagnose and solve problems quickly with positive energy, forward thinking, and high ethical standards
  • Excellent interpersonal and communication skills with the ability to deal effectively at all levels throughout an international firm