Artificial intelligence has had a transformative impact on various industries in 2023. The deployment of AI can help optimize the hiring process through data analysis and automation to bring out better candidates matching with greater efficiency. It has the potential to remove human bias from recruitment, promotion and performance processes. AI can empower HR managers to make informed decisions and free up their time to focus on coaching and career-planning conversations with employees. However, incorporating AI into HR processes is not without risks – unlawful discrimination, leakage of confidential and proprietary information, erosion of trust in the workplace, increased regulatory requirements in relation to data use and collection, just to name a few.
In an article recently published in Human Resources Online, Jonathan Isaacs and Tess Lumsdaine offer some practical tips on the do’s and don’ts to help HR professionals mitigate these risks, and develop a sound governance framework for the ongoing use of AI.