Description

The Content Management Analyst will support the delivery of content management services and the support of Practice and Industry Groups and the Knowledge function, catering to both internal and external clients.

This is an excellent opportunity for someone looking for a role in Knowledge Management and Knowledge systems, with a genuine interest in learning about the business of law. We are looking for someone to join the team who has very strong attention to detail and a good work ethic, with an interest in working in a law firm.

Responsibilities:

The successful candidate will work as part of the Content team focusing on a variety of tasks, as directed by the leadership and authorized staff of the Service Center and Knowledge Specialist function. These typically may include:

Profiling, content management, upload and redaction

  • Uploading content and supporting profiling and maintenance of content for InsightPlus (client alert system), Harmony (precedents and knowhow system), the Firm's internal website and other relevant platforms
  • Assisting with the migration and the ongoing maintenance of content within the Firm's legal Knowhow system, content in BakerWorld and BakerOnline and other relevant platforms, systems and tools
  • Supporting content development teams as necessary including profiling and audit of for example Harmony libraries and their content
  • Uploading content to Knowledge systems, repositories and applications for example Dawn Raid
  • Basic assistance with house style, proofing and coversheets
  • Identifying the proper Gatekeeper (person responsible for the maintenance and management of a Knowhow collection in Harmony) for submitted documents and content
  • Assisting with collection, and where applicable, review of knowhow, work product and multijurisdictional related content and their upload to various platforms
  • Assisting with the management, development and population of content for specific client products and new client applications
  • Where appropriate or necessary, supporting the Content Development team by removing client identifiers and undertaking basic redaction exercises
  • Uploading and updating content to Resource Hub.
  • Uploading surveys
  • Uploading videos

Systems, platforms, tools, support and reporting

  • Generating reports regarding Knowledge content in online platforms and systems such as Harmony, InsightPlus and Contract Express
  • Supporting systems, platforms and tools and new technologies and approaches as required, ensuring a good understanding of their functionality and use at all times
  • Assisting in the development of different platforms and enhance user design and experience
  • Being an initial point of contact for escalation on issues on knowledge systems and platforms

Quality and process

  • Performing quality checks on all work output including all document links and profile data
  • Readily co-ordinating with the Quality Reviewer and other internal clients to ensure proper workflow processes and quality, quickly flagging issues and making suggestions for ongoing development and improvement
  • Following all best practice, policies and processes and ensure a very high level of quality of work and service at all times ensuring SLAs, turnaround times and KPIs are met at all times
  • Focusing on maintaining confidence in quality of services by ensuring accuracy, consistency and brevity
  • Taking a holistic overall approach to tasks, engage with each document/task and understand the context of the overall objective rather than a mechanical process
  • Ensuring ongoing development of relevant skills, 'specialisms' and a thorough understanding of relevant systems platforms and tools

Work and Service Orientation

  • Leading the work of small project teams as required
  • Providing informal guidance to junior staff, acting as a role model and resource for colleagues with less experience
  • Working effectively in a team, sharing knowledge and best practices with colleagues within the Service Center and across service centers on shared services and products
  • Attending ongoing training as required

Skills and Experience:

  • Graduate degree
  • Excellent working knowledge of MS Office (Outlook, Word, Excel, PowerPoint); knowledge of MS SharePoint, HTML/CSS, other web development tools is an advantage
  • Ability to review, analyse and organise documentary and factual evidence
  • Extremely strong attention to detail - gets it right first time
  • Excellent working knowledge of Microsoft PowerPoint, Word, Excel and online research tools
  • Very high work standards
  • Excellent writing, organisational and problem solving skills
  • Strong client service orientation
  • Ability to prioritise and work to tight deadlines and manage own caseload
  • Good communication skills, including the ability to liaise with people across the business
  • Ability to work well in both a team and individually
  • Keen to develop and use initiative
  • Respects and enjoys the diversity of cultural, social and academic backgrounds found in the Firm