Description
The e-Billing Support Analyst will provide e-Billing support to the market- and Center-based teams.
Responsibilities:
- Ensure timely completion of e-Billing support requirements
- Troubleshoot initial invoice rejection problems and escalate to necessary group for proper handling
- Complete document processes including writing up desktop procedures
- Evaluate complex situations using multiple sources of information. Exercise good analytical skills as well as evaluate judgment based on the analysis of factual and qualitative information in complicated and/or novel situations
- With limited supervision, work independently to complete assigned tasks and work responsibilities in order to meet agreed objectives
- Consider the impact of recommendations when making decisions or resolving problems
- Exchange ideas and information effectively in a concise and logical way, and be sensitive to audience diversity
- Perform other duties as may be assigned
Experience Required
- Bachelor's degree in business administration, commerce, finance or related courses
- Strong prior experience in an e-Billing role
- Sound understanding of commonly used Legal E-billing Vendors
- Keen attention to details and effective organizational skills
- Ability to prioritize and handle multiple tasks to meet deadlines
- Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands
- Strong problem solving and analytical skills
- Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
- Exercise required degree of tact and diplomacy when dealing with others and in handling sensitive issues