Description
The E-Billing Support Analyst will provide support to the In-Market and Center based Q2C teams in ensuring that eBilling rejections and issues are being identified and addressed on a timely basis.
Responsibilities:
- Monitor centralized mailboxes, eBilling status reports and other sources to identify, troubleshoot and route invoice rejections for resolution (if required)
- Record invoice rejections in ServiceNow to route invoice rejections to the responsible party
- Update matter maintenance to the client's eBilling vendor systems as required
- Escalate deviations from standard processes to management to ensure resolution on a timely basis
- Prepare status reports and reconcile between different data sources where required
- Evaluate complex situations using experience and multiple sources of information to arrive at the best possible resolution or recommendation
- Work independently to complete assigned tasks and responsibilities to meet agreed objectives and SLAs
- Communicate effectively with different audiences (including peers and Center management, in-market business partners and others) in a way that is sensitive to the audience
- Perform other duties as may be assigned
Skills and Experience:
- Bachelor's degree preferred in business administration, commerce, finance or related courses
- Strong prior experience in an eBilling role
- Sound understanding of commonly used Legal eBilling Vendors
- Keen attention to details and effective organizational skills
- Ability to prioritize and handle multiple tasks to meet deadlines
- Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands
- Strong problem solving and analytical skills
- Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
- Exercise required degree of tact and diplomacy when dealing with others and in handling sensitive issues
- Flexibility to work a reasonable shifting schedule is required