The e-Billing Support Analyst will provide e-Billing support to the market- and Center-based teams.


  • Ensure timely completion of e-Billing support requirements
  • Troubleshoot initial invoice rejection problems and escalate to necessary group for proper handling
  • Complete document processes including writing up desktop procedures
  • Evaluate complex situations using multiple sources of information. Exercise good analytical skills as well as evaluate judgment based on the analysis of factual and qualitative information in complicated and/or novel situations
  • With limited supervision, work independently to complete assigned tasks and work responsibilities in order to meet agreed objectives
  • Consider the impact of recommendations when making decisions or resolving problems
  • Exchange ideas and information effectively in a concise and logical way, and be sensitive to audience diversity
  • Perform other duties as may be assigned

Experience Required

  • Bachelor's degree in business administration, commerce, finance or related courses
  • Strong prior experience in an e-Billing role
  • Sound understanding of commonly used Legal E-billing Vendors
  • Keen attention to details and effective organizational skills
  • Ability to prioritize and handle multiple tasks to meet deadlines
  • Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands
  • Strong problem solving and analytical skills
  • Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
  • Exercise required degree of tact and diplomacy when dealing with others and in handling sensitive issues