The E-Billing Support Analyst will provide support to billing and other teams engaged in e-billing activities.


  • Monitor E-Billing Management Tool to identify, troubleshoot and resolve invoice rejections.  Route invoice rejections via Service Now for resolution when required
  • Escalate unresolved e-billing rejection issues to management for follow-up
  • Update and maintain the E-billing Management Tool with the current status and resolution progress of invoice rejections 
  • Escalate deviations from standard processes to management to ensure resolution on a timely basis
  • Evaluate complex situations using experience and multiple sources of information to arrive at the best possible resolution or recommendation
  • Work independently to complete assigned tasks and responsibilities to meet agreed objectives and SLAs
  • Communicate effectively with different audiences (including peers and center management, in-market business partners, and others) in a way that is sensitive to the audience
  • Perform other duties as may be assigned

Skills and Experience:

  • Bachelor's degree preferred in business administration, commerce, finance, or related courses 
  • Strong prior experience in an e-billing role
  • Sound understanding of commonly used Legal E-Billing Vendors
  • Keen attention to detail and effective organizational skills
  • Ability to prioritize and handle multiple tasks to meet deadlines
  • Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands
  • Strong problem-solving and analytical skills
  • Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
  • Exercise required a degree of tact and diplomacy when dealing with others and in handling sensitive issues
  • Flexibility to work a reasonable shifting schedule is required