All services and other work are carried out under an Engagement Letter (“overeenkomst van opdracht”) with Baker & McKenzie Amsterdam N.V. Key provisions in the Engagement Letter include compliance with the Dutch Act on the Prevention of Money Laundering and Terrorist Financing (“Wwft” in Dutch), responsibility of assignment, limitation of liability, complaints procedure and applicability of Dutch law and jurisdiction.

Any assignment is also governed by our customary Standard Terms of Engagement for Legal Services. These Terms include among others provisions on the use of cloud services for the storage and processing of data and on data protection and international data transfer.

If a client is at any time dissatisfied with the service they are receiving or would like to discuss how our service could be improved, they should contact the Partner responsible for their matter or, if preferred, the Managing Partner. Please refer to our complaints procedures for lawyers, tax advisors and notaries for more information.