In brief
On 26 May 2026, following up on a survey of selected financial institutions (FIs) on their market conduct controls, the Monetary Authority of Singapore (MAS) published an Information Paper on good practices of market conduct controls in the financial advisory industry (“Information Paper”). The information paper may be viewed here.
The information paper sets out MAS’ supervisory expectations and good practices observed in the following areas:
- Prospecting and advertising activities
- Advisory and sales processes
- Safeguards for sales to vulnerable customers
- Complaints handling processes.
FIs are expected to benchmark their policies and processes against these practices and implement enhancements, commensurate with their business and risk profile, to strengthen their control frameworks.
If you have any questions on how this may impact your business or operations, please feel free to reach out to us.
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