Role Purpose

The Office Administrator will work closely with the North America Director of Office Operations to provide management and vision necessary to ensure that the local office has the proper operational controls, appropriate administrative and reporting procedures, and effective people systems in place necessary to deliver exceptional service to lawyers, staff, and clients, and align to the goals of the North American Office.


Partnering regularly with the North America Director of Office Operations to improve processes and organizational resources, the Office Administrator will:

  • Oversee office operations and assist office management in developing and implementing strategic plans, and identify opportunities to improve efficiencies and effectiveness;
  • Coordinate and participate in office space planning, maintenance, and renovations as necessary, and serve as point of contact with office landlords;
  • Liaise with outsourcing vendor on management of services including reception, catering, housekeeping, and mail/copy functions;
  • Coordinate across North America Office functional teams with regard to assigned office staff in systems, talent management, facilities, business development, library, finance, and global support;
  • Work closely with North America Office management to further integrate local office staff with North America functional teams to improve efficiencies;
  • Implement and manage coordinated efforts with regard to purchasing, leases, vendor contracts, repairs and improvements, staffing and other best practices;
  • Evaluate and reorganize, as necessary, the office to improve efficiency and productivity;
  • Team with North America Office finance resources to support financial planning and reporting, billing, collections, and accounting for the office and preparation of office budgets;
  • Work closely with practice group and North America Office functional departments to integrate new partners to the Firm by serving as "on the ground" point of contact;
  • Manage partner departures ensuring compliance with Firm standards;
  • Drive and provide leadership for office meetings and committees (partner meetings, diversity and women's committees, manager meetings);
  • Work with office management to develop and execute plans and events to support enhancement of office culture and maintain positive morale;
  • Network with local peers to represent the Firm in a positive manner and stay abreast of current market changes and activities;
  • Other duties as assigned to deliver North America Office strategy and operational effectiveness to the office.

Experience Required

  • Seven or more years in a management role, and/or office administration experience, finance, or office operations experience, preferably in a legal services environment;
  • Bachelor's degree is required, preferably in business administration, finance, or related field;
  • Strong ability to lead, motivate and mentor management and staff personnel, inclusive of diligently addressing performance concerns and resolving conflict;
  • Ability to readily comprehend business objectives and correspondingly develop and execute appropriate strategies;
  • Highly disciplined approach to developing and executing the programs to achieve North America Office and local objectives;
  • Well-developed and sophisticated organization, communication and interpersonal skills, with a proven ability to relate to and gain the confidence of people at all levels within an organization, as well as an ability to build strong relationships and work in a collaborative environment;
  • Organized, detail-oriented individual with strong project management skills, and ability to work on multiple tasks with competing deadlines;
  • High level of discretion, diplomacy and a commitment to maintaining the highest level of confidentiality