Description

The Senior Business Analyst will work with the Level 2 team in the resolution of incidents routed from Level 2 support and participate in project work including creating functional and process designs, and executing testing activities.
This role will work closely with Business stakeholders, the Development team, Basis & Security teams, other functional architects, and integration partners to deliver SAP solutions with the highest efficacy.
 
Responsibilities:
 
  • Provide Level 3 support including root cause analysis, proposing and implementing structural solutions, testing, and tracking the resolution for problems escalated from Level 2
  • Act as SME on the Service-to-Cash business processes and SAP / S4 HANA functionality and support end-users on performing the business processes within SAP; assist the Functional Support Lead with specific Service-to-Cash questions as necessary
  • As part of the Change Management process, complete implementation work orders as necessary; for emergency application changes, execute testing activities in the test environment
  • Participate in the project work, new implementations, and planning of future system enhancements as needed, including integration testing, regression testing, user training if needed, and post-go-live support
  • Assist with the creation of comprehensive functional and process designs that address the needs of key stakeholders from the business
  • Assist with configuration activities for the Sales and Distribution (SD)-Resource Related Billing (e.g., billing formats, pricing, taxes, etc.), Project Systems (PS), and Personnel Administration (PA) modules to satisfy business requirements and business process design
  • Provide input to and support creation of SAP / S4 HANA training and SAP knowledge management documentation as it relates to the specific functional area of expertise
  • Participate in the build, deployment, testing, and remediation of release(s)
  • Create documentation suitable for internal systems control and end-users which include Business Process Procedures
  • Supervise and coach Level 2 team and manage the incident resolution process
  • Able to work occasional early morning, evening, or weekend hours for production support, upgrade, or other projects as necessary
  • Document the solutions to optimize the maintenance and improve the knowledge base
  • Collaborate with other functional leads in the design, development, and deployment of an integrated solution that meets organizational needs
  • Adapt Industry best practices to optimize the SAP solutions for the legal industry

Experience Required

  • BS or MS degree in engineering, business, a related technical field, or equivalent experience is required. In addition:
    • Strong demonstrated experience with the SAP Sales and Distribution (SD)-Resource-Based Billing and Project System (PS) modules with extensive knowledge of the best business practices, as well as a strong understanding of the integration points to other SAP modules such as MM-Purchasing and FI-CO
    • Strong experience with functional and technical requirements gathering using various modelling techniques (relationship diagrams, use case diagrams, workflow diagrams, etc.)
    • Strong experience performing systems analysis, functional configuration, and testing activities as part of the Software Development Life Cycle (SDLC) framework
  • Legal industry experience is a plus
  • Strong knowledge of service-to-cash processes (e.g., billing, budgeting, client matter management, cost processing, fee management, matter budgeting, normalization, time recording, WIP management)
  • Excellent understanding of project systems, Pricing technique, RRB, and integration to FI / P2P applications
  • Strong knowledge of Pro Billing solution for Legal / SNAP solution.
  • Proficient in S4 / HANA and FIORI applications in regards to Service to Cash areas
  • Application Functional support and tools (e.g., Service Desk Express, ServiceNow, Remedy), preferably focusing on Service-to-Cash processes (S4 / HANA, FIORI)
  • End User support on performing business processes within SAP, preferably Service-to-Cash processes
  • Ability to translate functional requirements into technical terms relevant to the packaged software to coordinate and assist with the detailed functional design tasks
  • Strong knowledge of ITIL Service Delivery processes and a good understanding of incident/problem management tools
  • Application of the Software Development Life Cycle (SDLC) framework from systems analysis to functional configuration and testing and strong knowledge of ASAP methodology and Agile techniques
  • Self-starter with excellent analytical thinking skills and high attention to detail who can work independently on tasks/projects with limited supervision
  • Recognized as a leader who is committed to developing others and driving for results while continuously translating a corporate direction into departmental objectives
  • Demonstrated ability to provide support and build key relationships with stakeholders through collaboration and visibility to the progress of projects impacting desired business results
  • Proficient in SAP S/4 HANA and FIORI applications