The Collections Manager will manage Collections teams working in accordance with established service levels and agreed terms with clients in a cordial and courteous manner; liaise with Partners and other Professional & Business Services (PBS) personnel in Centers and markets to ensure that collections activities are coordinated and escalated as necessary.
  • Manage teams of Collections Supervisors and Coordinators and guide them in an effective manner
  • Monitor work levels and manage capacity among members of the Collections teams
  • Serve as the primary point of contact for In-Market Finance leads on the status of collections activities and inventory issues
  • Liaise with In-Market Finance personnel, Partners, Client Support teams, management and others to ensure that receivables are followed up in a timely manner in accordance with the Firm's standardized best practice and agreed service levels
  • Contribute to the strategic direction for Collections through coordination with Collections Service Owner and Collection Center Managers
  • Ensure escalation of issues that may delay, impact or prevent payment of invoices
  • Minimize aged outstanding debts to minimize the risk of write-offs and bad debt
  • Ensure regular and effective reporting to ensure that relevant stakeholders are informed re: inventory and collections status
  • Exchange ideas and information effectively in a concise and logical way, and be sensitive to audience diversity
  • Exercise required degree of tact and diplomacy when dealing with others and in handling sensitive issues
Skills and Experience:
  • Bachelor's degree preferred in business administration, commerce, finance, liberal arts, or related courses 
  • Extensive credit and collection process experience; international experience preferred
  • General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment and requirements
  • Keen attention to detail and effective organizational skills
  • Excellent English verbal and written communication skills 
  • Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
  • Must be confident to escalate and ask questions, especially when being asked to deviate from standard processes. 
  • Knowledge and experience of financial systems (SAP preferred) but not required
  • Ability to prioritize and handle multiple tasks to meet deadlines
  • Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
  • Strong problem solving and analytical skills
  • Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
  • Flexibility to work a reasonable shifting schedule is required