Description
The Billing Manager will lead all aspects of billing activities supported by the Service Center; interface with other quote-to-cash leaders to ensure that agreed service levels are met; develop and maintain positive working relations with attorneys, business professionals, and client personnel; suggest process improvements and provide reports to the senior leadership.
Responsibilities:
- Manage the day-to-day production and delivery of the Firm's invoicing to clients
- Manage billing teams providing direct support to in-market personnel and client teams
- Measure performance against agreed KPIs and work with center leadership and the Global Process Owner - Quote-to-Cash to ensure that those service levels are met
- Maximize collaboration opportunities with other business services leaders by developing and leveraging relationships with those leasers
- Ensure compliance with established processes and escalate deviations for resolution
- Interface with Firm stakeholders and clients to resolve specific issues, enhance operations, or implement new standards and processes
- Identify opportunities to enhance and improve processes in coordination with quote-to-cash leadership
- Maximize collaboration opportunities with other business services leaders by developing and leveraging relationships with those leaders
- Manage recruiting, onboarding, and ongoing training for team members
- Lead the team by being a role model, identify opportunities allowing for employee growth, and assist the team in achieving all goals
- Drive performance excellence with effective communication, performance management, and employee recognition
Skills and Experience:
- Bachelor's degree in business administration, commerce, finance, liberal arts, or related experience
- Good experience in a billing role
- General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment, and requirements
- Keen attention to detail and effective organizational skills
- Excellent English communication skills (verbal and written)
- Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
- Must be confident to escalate and ask questions, especially when being asked to deviate from standard processes.
- Knowledge and experience of financial systems (SAP preferred) but not required
- Ability to prioritize and handle multiple tasks to meet deadlines
- Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
- Strong problem-solving and analytical skills
- Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
Experience Required
Skills and Experience:
- Bachelor's degree in business administration, commerce, finance, liberal arts, or related courses
- Good experience in a billing role
- General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment, and requirements
- Keen attention to detail and effective organizational skills
- Excellent English communication skills (verbal and written)
- Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
- Must be confident to escalate and ask questions, especially when being asked to deviate from standard processes.
- Knowledge and experience of financial systems (SAP preferred) but not required
- Ability to prioritize and handle multiple tasks to meet deadlines
- Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
- Strong problem-solving and analytical skills
- Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative