The Senior Billing Manager will lead all aspects of billing activities supported by the Service Center; interface with other quote-to-cash leaders to ensure that agreed service levels are met; develop and maintain positive working relations with attorneys, business professionals, and client personnel; suggest process improvements and provide reports to the senior leadership.
  • Manage the day-to-day production and delivery of the Firm's invoicing to clients
  • Manage billing teams providing direct support to in-market personnel and client teams
  • Measure performance against agreed KPIs and work with center leadership and the Global Process Owner - Quote-to-Cash to ensure that those service levels are met
  • Ensure compliance with established processes and escalate deviations for resolution
  • Interface with Firm stakeholders and clients to resolve specific issues, enhance operations, or implement new standards and processes
  • Identify opportunities to enhance and improve processes in coordination with quote-to-cash leadership 
  • Maximize collaboration opportunities with other business services leaders by developing and leveraging relationships with those leaders
  • Manage recruiting, onboarding, and ongoing training for team members
  • Lead the team by being a role model, identify opportunities allowing for employee growth, and assist the team in achieving all goals
  • Drive performance excellence with effective communication, performance management, and employee recognition

Experience Required

Skills and Experience:
  • Bachelor's degree in business administration, commerce, finance, liberal arts, or related courses 
  • Good experience in a billing role
  • General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment, and requirements
  • Keen attention to detail and effective organizational skills
  • Excellent English communication skills (verbal and written)
  • Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
  • Must be confident to escalate and ask questions, especially when being asked to deviate from standard processes. 
  • Knowledge and experience of financial systems (SAP preferred) but not required
  • Ability to prioritize and handle multiple tasks to meet deadlines
  • Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
  • Strong problem-solving and analytical skills
  • Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative