The Research Librarian Supervisor will manage the Legal Research team and provide on-the-ground support for the Information Product Management (IPM) team, as required; implement the Firm’s global I&R strategy and Research strategy; work with the Regional I&R Leads, In-Market I&R Managers and Research Librarians, Country Knowledge Partner(s) and local Knowledge team(s); and act as the primary point of contact in the Service Center for I&R requests and inquiries.
Service Orientation:
  • Develop new, and build upon existing strong, relationships with regional Knowledge Partners and Knowledge Lawyers, the Regional I&R Lead, the I&R Specialist functions (Information Product Management and Research), and the rest of the Knowledge Services team in the Service Center(s)
  • Ensure productive relationships based on the business, driving value through effective communication with stakeholders and key relationships
Knowledge & Expertise:
  • Manage and lead the legal research team in the Service Center, and provide support to the IPM team in the Service Center, as required
  • Understand and demonstrate the I&R services offered, promoting the role and functionality of the Firm's legal and/or business research services and information repositories and resources
  • Ensure and facilitate timely access to relevant legal information, promoting appropriate resources to allow lawyers to provide high-quality legal advice to clients; proactively promote legal, regulatory, and related information and research to lawyers, BDMC, and other users as appropriate
  • Engage in and foster others' ongoing learning and professional accountability that cultivates communication and collaboration, encouraging immediate and long-term goals
  • Assist with implementing the global I&R strategy, and the global Legal Research and Business Research strategies, guidelines, and policies (as applicable), and work with the Research Lead to provide full I&R resource training support
  • Assist with developing and running online training plans and programs for lawyers, BDMC, and In-Market staff as required
  • Lead and coordinate the referral of In-Market research inquiries to the appropriate end-to-end service and respond to inquiries requiring In- Market expertise for research and information
  • In line with the Research function best practice, initiate and make plans with internal local clients to understand their business focus and information needs
  • Ensure industry thinking is applied when providing information and research, demonstrating extensive technical and professional knowledge relevant to the business
  • Support planned and ad hoc research projects
People Management:
  • Effective and proactive management of the Service Centre Legal Research team and other Knowledge team members as required
  • Collaborative, supportive, team player working with in-market Research Librarians, other Research team members, Knowledge Services staff, and the wider Information & Research and Knowledge Communities
Work Management:
  • Support and participate in the adoption and use of Knowledge and I&R solutions
  • Participate in and lead projects as requested; supervise other team members as required
  • Be aware of and participate in the Firm's and I&R group's goals. Participate in setting and aligning I&R group goals with PG and IG goals, managing resources, and evaluating use. Report on usage and space management
  • Contribute substantively to the provision of Information & Research services

Experience Required

Skills and Experience:
  • Relevant undergraduate degree (e.g., library, research, data analysis, information management, or similar)
  • Extensive relevant experience, with relevant background in knowledge, information, and research in a professional services environment
  • Experience in leading and managing a team of research professionals, allocating work, and developing their careers
  • Strong knowledge of secondary research processes and techniques
  • Excellent written, verbal, and interpersonal communication skills
  • Comprehension of a diverse set of relevant knowledge and information resources particularly for legal research
  • Proficiency in MS Word, Outlook, PowerPoint, and Excel, as well as familiarity with database management
  • Commitment to outstanding client service
  • Willingness to work outside normal office hours, as needed
  • Ability to manage multiple stakeholders, build strong relationships virtually, communicate effectively, comfortable working in large, complex environments, highly credible and persuasive
  • Strong people management and organizational skills; ability to prioritize and manage people's time to meet deadlines
  • Demonstrated ability to drive results and a sense of urgency in setting strategies and executing against the objectives
  • Proven ability to influence, interact, and consult with senior leaders, strong collaboration skills, and effective stakeholder management