Description
The e-Billing Timekeeper Maintenance Supervisor will manage the e-billing Timekeeper Maintenance team in the analysis and identification of new timekeepers and submission of the timekeepers and their rates within various e-billing vendor sites. Collaborate with the in-market and rate analysis teams on escalations necessary to reduce e-billing rejections.
Responsibilities:
- Supervise day-to-day operational aspects of the e-billing Timekeeper Maintenance team
- Serve as an expert and point of contact guiding stakeholders in the new timekeeper maintenance process including e-billing vendor sites management
- Ensure timekeeper rate maintenance is completed upon schedule and escalate clients' rate authorization and approvals when required
- Assist with the resolution of e-bill invoice rejections related to timekeeper rates
- Support the Firm's annual rate increase process and provide guidelines on submissions within e-billing vendor sites and client communication in close coordination with the Rate Analysis Team
- Foster an environment of process improvement delivering technical solutions to support and streamline the timekeeper maintenance process and uploads to e-billing vendor sites
- Collaborate with the creation of training materials and deliver training to new joiners that support the end-to-end e-billing Timekeeper maintenance process
- Promote a highly professional and high-performing culture across teams; identify opportunities allowing for employee growth
- Perform other duties as may be assigned
Experience Required
Skills and Experience:
- Bachelor's degree in business administration, commerce, finance, liberal arts, or related courses
- Good experience in a billing and or pricing role
- General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment, and requirements
- Keen attention to detail and effective organizational skills
- Excellent English communication skills (verbal and written)
- Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
- Confident to escalate and ask questions, especially when being asked to deviate from standard processes
- Knowledge and experience of financial systems (SAP preferred but not required)
- Ability to prioritize and handle multiple tasks to meet deadlines
- Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
- Strong problem-solving and analytical skills
- Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
- Flexibility to work a reasonable shifting requirement is required