The eBilling Inventory Specialist will provide dedicated eBilling support to the In-Market and Center based Q2C teams ensuring rejections are activities are coordinated with responsible parties to achieve resolution. 
  • Monitor centralized mailboxes, eBilling status reports, and other sources to identify, troubleshoot, and route invoice rejections for resolution (if required)
  • Proactively review rejections via reporting and ServiceNow; coordinate with responsible parties to resolve and mitigate issues
  • Analyze factual and qualitative information to identify and address  reoccurring issues and trends and/or complicated or novel situations
  • Update matter maintenance to the client's eBilling vendor systems as required.
  • Escalate deviations from standard processes and unresolved eBilling rejections to management to ensure resolution on a timely basis
  • Prepare status reports and reconcile between different data sources where required
  • Evaluate complex situations using experience and multiple sources of information to arrive at the best possible resolution or recommendation
  • Work independently to complete assigned tasks and responsibilities to meet agreed objectives and SLAs
  • Communicate effectively with different audiences (including peers and Center management, in-market business partners, and others) in a way that is sensitive to the audience
  • Perform other duties as may be assigned

Experience Required

  • Bachelor's degree in business administration, commerce, finance or related courses 
  • Strong prior experience in an eBilling role
  • Sound understanding of commonly used Legal eBilling Vendors
  • Keen attention to detail and effective organizational skills
  • Ability to prioritize and handle multiple tasks to meet deadlines
  • Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands
  • Strong problem-solving and analytical skills
  • Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
  • Exercise a required degree of tact and diplomacy when dealing with others and handling sensitive issues
  • Flexibility to work a reasonable shifting schedule is required