Description
The eBilling Inventory Specialist will provide dedicated eBilling support to the In-Market and Center based Q2C teams ensuring rejections are activities are coordinated with responsible parties to achieve resolution.
Responsibilities:
- Monitor centralized mailboxes, eBilling status reports, and other sources to identify, troubleshoot, and route invoice rejections for resolution (if required)
- Proactively review rejections via reporting and ServiceNow; coordinate with responsible parties to resolve and mitigate issues
- Analyze factual and qualitative information to identify and address reoccurring issues and trends and/or complicated or novel situations
- Update matter maintenance to the client's eBilling vendor systems as required.
- Escalate deviations from standard processes and unresolved eBilling rejections to management to ensure resolution on a timely basis
- Prepare status reports and reconcile between different data sources where required
- Evaluate complex situations using experience and multiple sources of information to arrive at the best possible resolution or recommendation
- Work independently to complete assigned tasks and responsibilities to meet agreed objectives and SLAs
- Communicate effectively with different audiences (including peers and Center management, in-market business partners, and others) in a way that is sensitive to the audience
- Perform other duties as may be assigned
Experience Required
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- Bachelor's degree in business administration, commerce, finance or related courses
- Strong prior experience in an eBilling role
- Sound understanding of commonly used Legal eBilling Vendors
- Keen attention to detail and effective organizational skills
- Ability to prioritize and handle multiple tasks to meet deadlines
- Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands
- Strong problem-solving and analytical skills
- Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
- Exercise a required degree of tact and diplomacy when dealing with others and handling sensitive issues
- Flexibility to work a reasonable shifting schedule is required