Description

The Server Administrator Operations provides second and third line support for all global servers, storage, operating systems, virtualization and directory services systems. The Server Administrator Operations performs deployment, operations and maintenance activities for all global server and storage systems. This person will enforce standards, policies, and procedures related to the operation of all servers, storage and directory services systems in all locations.

Responsibilities:

  • Tracks the Firm's Helpdesk System keeping on top of Server Systems tickets raised
  • Server builds (Hypervisor and Virtual Machines)
  • Patching (particularly MS Windows)
  • Takes part in the global follow-the-sun support model
  • Occasional weekend activities assisting with, for example:
    - Server and Storage installation / maintenance
    - Assisting other teams with their weekend tasks
  • Provides level 3 assistance to other support teams on projects
  • Carries out installations, maintenance, configuration and support of servers and storage in the regional data centres, and office computer rooms (where applicable)
  • Ensures server and storage systems' capacity is maintained at the appropriate leve
  • Implements and maintains the firm's Active Directory, operating systems and virtualization environments
  • Performs routine scheduled maintenance on all servers
  • Assists with hardware specification and purchasing for new servers and storage
  • Supports consolidation of server hardware to reduce server and warranty costs
  • Ensures server polices and standards are defined, followed and maintained as they relate to hardware, software and security in accordance with the ISMS framework
  • Ensures all support incidents are tracked in the helpdesk system and worked through to resolution or escalated/re-assigned as necessary according to agreed SLAs
  • Provides 24x7 on-call support to offices on a rota basis with other members of the Server Systems Team. This is normally required at the weekend when standard Follow-the-Sun support does not operate.
  • Systems' maintenance, ensuring change control procedures are followed
  • Delivery of IT projects, including, but not limited to, system upgrades, migrations to alternative systems and installation of new technologies
  • Project or maintenance-related travel to data centres and other global offices will be required occasionally
  • Assists with training and mentoring of other team members to raise the technical skill level of the entire team
  • Ensures system error logs are reviewed, identifying and correcting any issues
  • Retain skills relevant to the position on an on-going basis through training (instructor-led and CBT as appropriate), and periodic review of technical journals, white papers, manuals etc
  • Ensures high quality communications to local office IT staff keeping them updated on the status of their incidents
  • Participates and contributes to regular conference calls/meetings with the Systems Operation Center team
  • Liaises with colleagues in technical teams, vendors, other third parties as necessary

Skills and experience: 

  • Support and maintenance of the global Active Directory infrastructure, including security and naming standards
  • Proficient in design and support of the following products:
    - Microsoft Windows Server operating systems
    - Dell PowerEdge and HP ProLiant servers
    - SAN technologies, preferably NetApp, Pure, 3PAR 
    - VMWare vSphere and Microsoft Hyper-V and VMware vSphere virtualization
    - Microsoft System Center products including SCVMM, SCCM and SCOM
    - Active Directory technologies
    - DNS, DHCP
    - Automation and scripting technologies (PowerShell)
  • Familiarity with the following technologies:
    - Linux Operating System (CentOS, Ubuntu, Suse)
    - Backup technologies (esp. Avamar, Data Domain)
    - Hardware and Software lifecycles

Minimum Education and Experience: 

  • B.Sc. / B.A. in Computer Science is preferred, but not mandatory
  • Must have 5+ years’ experience with Microsoft Operating systems, supporting in a multi-site and multi-location architecture
  • Experience in very large enterprise environment with remote locations