This position is a supervisor/team lead for the Business Analysis Process Analysis sub team.


  • Leads the Business Analysis sub group team for Process Analysis  
  • Manages sub teams performance review process, task assignments / prioritization, and leave time approvals
  • Coordinates with Manager - Requirements Management on project resourcing, prioritizations and resource issues
  • Mentors and develops the process management curriculum along with career paths for individual business analysts
  • Expert understanding and ability of various methods for the creation of Process Documents; including process models, process diagrams, workflow diagrams
  • Leads the team on the adoption of a standard Business Rules repository in collaboration with Enterprise Architecture
  • Reviews and performs an analysis on all new projects to determine potential process workflow dependencies and impact to the Business Capabilities Model
  • Develops critical deliverable standards for process materials related to custom development, vendor sourced, and packaged software projects
  • Works closely with the Manager - Requirements Management for all process management responsibilities, including the adoption of industry standard practices
  • This is a global role requiring regular work outside normal business hour to communicate with people in multiple time zones
  • Serving as a liaison to:
    • Development Managers - works closely to consistently understand and deliver material requirements for development and quality assurance efforts
    • Project Managers - identifies resource capacity and significant scope changes that effect timelines
    • Business Stakeholders - maintains a close working relationship to elicit requirements
    • Enterprise Architecture and Security - collaborates early on during business requirements to acknowledge data transfer plans or requests as well as taking into consideration the necessary internal security processes and procedures
    • Product Managers - within the Applications Team, for system lifecycle continuity
    • IT Service Delivery Team - with Regional Directors, and key roles for project implementations (i.e., Training) Business Operations Team - with emphasis to Change Management impacts

Skills and Experience:

Minimum Education / Experience

  • Bachelor’s degree information systems, visual design, business management, or a related field or equivalent work experience
  • A minimum of 5 years of experience in business analysis across a diverse set of projects
  • Experience in a legal environment is highly desirable
  • Experience working for a partnership is highly desirable
  • Global thinking and experience is preferred
  • Consulting experience is preferred

Technical & Non-Technical Skills

  • This role requires excellent communication skills with both team members and internal business constituents. The ideal candidate is highly capable at mediating between user needs, business objectives, and technical feasibility
  • A minimum of 5 years of experience in the development of typical UI deliverables; BRDs, Personas, Use Cases, Task Flows, Site Architecture, Wireframes, and Best Practices Research & Heuristics
  • Experience in Creative Agencies or Professional Services preferred. Excellent UI design skills and a demonstrable track record of designing interfaces and writing detailed specifications for products to ease the customer review and communication phase, as well as shorten the development time spent on U/X and design requirements
  • Continued drive for excellence and high quality, despite frequent iterations, changes in priority, scope and stakeholders
  • Strong Microsoft skills (i.e., TFS, Word, Excel, Visio, PowerPoint, MS Project)