Description

This role can be based in any Baker McKenzie office or center. 

The Associate Director, Global Collections will assume accountability of all Collections and Cash Application teams, processes, and tools across geographic and business unit boundaries; partner with key members of the Billing and In-Market teams, Partners, and other business professional teams to drive collections operational excellence and cash management.
 
 
Responsibilities:
 
  • Collaborate across Offices and Alliances to optimize revenue realization
  • Develop and maintain a global strategy to drive steady revenue increases while minimizing the required growth of teams and other costs
  • Manage the associated costs to collect by harmonizing processes and technologies/tools across geographies while being flexible to local and statutory requirements
  • Collaborate with technology resources to develop solutions that support collections effectiveness and excellent customer experience
  • Enhance reporting and visibility of collections performance
  • Align key stakeholders to support the adoption of optimal processes and technologies
  • Ensure overall team structure and associated knowledge, skills, and abilities are in place to support fiscal year goals
  • Build strong, collaborative working relationships with in-market and Center-based personnel with a focus on driving efficiencies and improving levels of service
  • Design and execute testing strategies and plans for ongoing process and technology change initiatives
  • Enhance accounts receivable reporting packages
  • Maintain and document relevant policies and standard operating procedures
 
Skills and Experience:
 
  • Bachelor's degree in business administration, commerce, finance, liberal arts, or related courses
  • Extensive credit and collection process experience; international experience preferred
  • General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment, and requirements
  • Keen attention to detail and effective organizational skills
  • Excellent English verbal and written communication skills
  • Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
  • Must be confident to escalate and ask questions, especially when being asked to deviate from standard processes.
  • Knowledge and experience of financial systems (SAP preferred)
  • Ability to prioritize and handle multiple tasks to meet deadlines
  • Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
  • Strong problem-solving and analytical skills
  • Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative