The Client Revenue Supervisor will serve as the primary point of contact for the end-to-end Quote-to-Cash (Q2C) process from the new client/matter intake to collections, with a sharp focus on reducing lock-up and improving cash flow and realization.
The role holder will heavily focus on coordinating the intake, billing, and collection efforts of the shared service centers and serve as the single point of contact between Billing Partners and client legal operations teams, and the finance technical support teams, strategic pricing, and other stakeholders such as practice group business managers.
Will supervise the onsite analyst team assisting them with support, Partner assignments, and getting involved with complex client service concerns.
Act as the finance business partner to advise Partners on areas of inventory management and make recommendations to improve financial performance and client service concerning the billing and collections processes
As the In-Market steward of the end-to-end Q2C process, understand all aspects of the relevant procedures, policies, and tools and use this expertise to guide lawyers and other In-Market personnel to address process issues as they arise, coordinating with other finance functions to resolve process or capacity issues as required
Take ownership of implementing client Outside Counsel Billing Guidelines to ensure compliance, coordinating with finance technical support teams and others to ensure our invoices are delivered in line with client requirements and that invoices are paid in line with agreed payment terms
Support Firm and Finance team leadership on agreed initiatives and special projects
Characteristics for success in this role include:
Ability to take ownership of and resolve complex problems in a structured manner within a cross-functional environment
Proven ability to influence, interact, and consult with senior leaders regarding finance processes, guidelines, and compliance
Ability to network and collaborate with regional and global teams, while acknowledging their cultural, social, and academic diversity
Curious mindset and dedication to continuous improvement of all aspects of Q2C, business partnering, and finance operations
Capability to work in a fast-paced, change-oriented, dynamic environment
Skills and Experience:
Bachelor’s degree or relevant experience focusing on financial management, accounting, or other related areas, together with strong project management skills
Experience in Finance Operations and/ or Finance Shared Services
Working proficiency in using MS Office and other productivity tools
Experience working in a Professional Services organization is a plus