Description

The Assistant Client Manager - CGR (Consumer Goods & Retail) will support Client Managers/Senior Managers with relationship management and business development initiatives focused on growing our IKC relationships, supporting one or two IKCs. 
Responsible for the growth and management of two to three of their own IKCs, driving business development in line with the goals of the client team.
The role will involve direct contact with lawyers, including senior partners, and clients enabling the individual to directly play a part in driving the Firm's client growth strategy; and working collaboratively on opportunities with global, regional, and local BD colleagues to develop our largest client relationships.


Responsibilities:

 
Support day-to-day efforts to assess how the Firm is facing the client organisation; work with the CSDs and Client Managers/Senior Managers to determine what relationships need to be protected/strengthened/explored further to grow profitable revenues
Proactively drive the implementation of the strategic client plan and associated tactical actions in conjunction with the Client Team
Undertake client research and analysis as needed to identify and support relationship development opportunities
Coordinate internal client team meetings as well as meetings with the client and client conferences, including running agendas, recording key actions, and ensuring their implementation
Coaching the Client Team on driving demand, networking and day-to-day BD activities, and tailoring deliverables accordingly
Prepare external and internal client reports and tailor communications, including the collation and tracking of value-added information and the analysis of data 
Assist with global panel pitches and tenders and provide necessary client-centric guidance and input into the local office and practice-specific pitches
Oversee several client relationship management trackers and tools
Manage internal client team communications to improve the global coordination of our largest client teams
Act as a key point of contact for internal queries

 
Skills and Experience:

 
Bachelor's degree or equivalent relevant work experience
Solid relevant experience in marketing and/or business development in a professional services environment is essential
Understanding of the basics of client relationship management
Confidence in contributing to business development discussions with timekeepers
Ability to adopt a flexible approach when working with different personalities
Strong research & analysis capabilities allied to excellent verbal and written communication skills
Strong project coordination and time management skills
Demonstrates initiative and a self-starter
Ability to deal with people at all levels, including senior stakeholders
Able to present ideas and views clearly and with confidence
Strong sense of commerciality and client-led approach
Creative problem solving
Very high level of attention to detail
Strong Outlook, Word, Excel, and PowerPoint skills