Description

The Assistant Manager, Global Client Pursuits, Americas will focus on writing and delivering high-quality pitches, leveraging the Firm's content automation platform. The role holder will also be involved in the delivery of a follow-the-sun service working with the Americas, EMEA, and AP GCP Centers.
The GCP team enables the Firm to win, retain and grow business through powerful pitches. It is a large, high performing team with a robust infrastructure. 
 
The Centers are an integral part of the GCP function which is undergoing a dynamic transformation which includes alignment by region (Americas, EMEA and AP). Each region will combine a Center team and a team of pitch managers and specialists on the ground across the region. 
 
The team will work on BAU proposals and essential capability statements, in collaboration with BDMC colleagues, as well as get involved in the Firm's most strategic pitches, teaming with GCP pitch managers across the region. 
 
Responsibilities:
 
  • Assist with writing and developing strategic and complex pitches, working closely with senior pitch experts, providing a high-quality pitch service for the Americas region and beyond, and developing RFIs, RFPs, proposals, capability statements, and placemats
  • In due course, develop proficiency to take the lead on low to medium-complexity pitches, delivering a high-quality pitch or cap stat from start to finish, including writing key content, deals selection, and pricing strategy
  • Operate as a project lead on BAU pitches, managing the proposals process from start to finish including writing and project management, including top-and-tail quality reviews in tandem with pitch specialist and/or project manager
  • Undertake quality reviews and checks on coordinators’ proposals including meeting client-centric briefings and ensuring the design and formatting consistency in line with the Baker McKenzie Style Guide, the pitch template, and design guidelines
  • Assign appropriate coordinators using the ServiceNow case management system, transfer cases, log pitch details in trackers and facilitate daily hand-offs between shifts to ensure follow-the-sun coverage
  • Become deeply familiar with and leverage Baker McKenzie’s resources and processes including the content automation platform, the deals database, image libraries, and much more
  • Act as the primary backup for the pitch request intake team including case queue monitoring, where required, and take responsibility for the team when the Center Manager is on leave
  • Serve as the point person for any service issue escalation, partner discussions, and negotiations, and be the key contact point for Service Center BDMC Managers and Center Leaders
  • Participate in opportunity assessment discussions and post-pitch debrief meetings, where needed
  • Collaborate on projects involving strategy and process to continually assist in the creation of new operational process improvements across the team.
  • Generate and analyze daily and monthly request volume data, team utilization metrics, SLAs, client satisfaction survey results, win/loss rates, and post-pitch client feedback.
  • Collaborate with BDMC professionals worldwide including GCP managers, client managers, industry and practice group BDMs, and in-market BDMs to leverage client intelligence, practice and industry know-how, case studies, and credentials
  • Be a change champion, while being an advocate for the team's physical and emotional well-being
 
Skills and Experience:
 
  • Bachelor's degree
  • Strong relevant people management experience, ideally in a virtual and multicultural environment
  • Significant hands-on experience in proposal development including writing and project management is a huge advantage
  • Excellent organizational and project management skills
  • Strong interpersonal skills to work with and coach a remote team
  • Persuasive and diplomacy skills; ability to deal autonomously with highly intelligent stakeholders at all levels
  • Client service focus, flexibility, can-do attitude; motivated and enthusiastic; personal drive and energy
  • Experience in BD/ communications in professional services is advantageous
  • Proficiency in Microsoft Office, particularly PowerPoint, Word, Excel, and Photoshop is good to have
  • Experience with ServiceNow or another case management system is preferred