The KM Manager will develop the local Knowledge strategy in line with and in support of the Firm’s global strategy; work with the country Knowledge Partner, local Knowledge team members and practicing lawyers to implement the Knowledge strategy; act as the primary point of contact for Knowledge support requests and enquiries.


  • Work with the Director of Knowledge, Markets & Research to devise a local Knowledge strategy for the jurisdiction that is fully aligned with the Firm's global strategy; design policies, procedures and standards to ensure quality parameters are met
  • In consultation with the country Knowledge Partner, drive the implementation of the Knowledge strategy and development of the Knowledge culture in the jurisdiction; appoint Knowledge Champions and recruit practicing lawyers to support where necessary
  • Build strong relationships with the clients and local Knowledge community; act as a single point of contact for any queries or issues, and ensure satisfactory resolution on time; provide all client-facing teams with Knowledge and technical support, within the scope of his/her legal expertise and in line with agreed prioritisation
  • Manage and take accountability for development and collection of Knowledge content across all practice and industry groups; ensure that matter reviews are conducted at the end of significant projects to capture potential knowhow; work with Specialist Functions to ensure all material is stored in appropriate Knowledge systems
  • Ensure that an excellent set of core precedents – automated where possible – is in place across all practice groups to meet lawyer needs; identify resources to draft them where necessary
  • Identify industry, practice group and client-specific hot topics for internal and external current awareness and thought leadership; write or commission content in consultation with the Specialist Functions
  • Ensure that all Knowledge resources are made available to all lawyers in the jurisdiction and provide training and guidance as appropriate; regularly review usage statistics and gather feedback to ensure that lawyers' needs are being met
  • Take ownership within the jurisdiction of all Knowledge Systems and drive awareness and adoption; create and maintain appropriate intranet pages to make key resources readily available to users
  • Ascertain local legal training needs; plan and execute training programs accordingly, in consultation with the Specialist Legal Training Function; co-ordinate the delivery of client training where required
  • Ensure timely fulfilment of all information and research requests and proper workflow management, including effective management of appropriate work priorities and effective communications with clients
  • In consultation with the Information Product Management Specialist Function, manage the relationships with local vendors to ensure the information needs of the Firm are met
  • Monitor developments in knowledge systems and content trends, identify areas for improvement and work with key stakeholders to implement these

Skills and Experience:

  • Relevant undergraduate degree, law degree preferred
  • Significant relevant experience with extensive experience of Knowledge in professional services environment
  • Ability to manage multiple stakeholders, build strong relationships virtually, communicate effectively, comfortable working in large, complex environment, highly credible and persuasive
  • Demonstrated ability to drive results and sense of urgency in setting strategies and executing against the objectives
  • Proven ability to influence, interact and consult with senior leaders, strong collaboration skills and effective stakeholder management
  • Excellent Spanish and English language skills (verbal and written) are a must and the confidence to communicate in a multi-cultural, multi-level environment
  • Strong communication skills, and highly credible presentation skills