The Supervisor - Collections will oversee the Collections team in collecting payments in accordance with agreed terms from clients in a cordial and courteous manner; work closely with Partners and staff in offices to ensure that collections activities are coordinated and escalated as necessary.  


  • Liaise with In-Market Finance staff, Partners, management and other staff as appropriate to ensure that all receivables are followed up in a timely manner in accordance with the Firm's standardized best practice, including discussing current and future issues that may delay or prevent payment of invoices 
  • Minimize risks surrounding long outstanding debts with the aim of avoiding write-downs, write-offs and bad debts 
  • Liaise with Client Support teams responsible for Global Key Client relationships 
  • Take approvals for credit adjustments, write-downs and write-offs 
  • Supervise the cash management team with regard to the allocation of cash against invoices and the timely clearing of suspense account
  • Monitor the development of all standard and ad-hoc collections reports, and ensure all interested parties are kept up to date with relevant and timely collections information 
  • Lead  team of Collections Co-ordinators and guide them in an effective manner ensuring team is meeting departmental goals
  • Conduct regular meetings with staff to provide communication and increase employee engagement
  • Exchange ideas and information effectively in a concise and logical way, and be sensitive to audience diversity
  • Exercise required degree of tact and diplomacy when dealing with others and in handling sensitive issues

Experience Required

  • Bachelor's degree preferred in business administration, commerce, finance, liberal arts, or prior experience leading a team in Collections
  • General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment and requirements
  • Previous experience of working in a professional services environment 
  • Keen attention to detail and effective organizational skills
  • Excellent English communication skills (verbal and written)
  • Advanced technological proficiencies, inclusive of Microsoft Windows, Excel and Word 
  • Ability to prioritize and handle multiple tasks to meet deadlines
  • Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
  • Flexibility to work a reasonable shifting schedule is required