Description
The Senior Billing Analyst will provide Billing Services to the offices of Baker McKenzie.
Responsibilities:
- Assist Supervisors in daily activities and provide support during their absence
- Support QMS documentation and tracking, as well as weekly update and discussion when required.
- Daily monitoring of ServiceNow billing requests, properly distribute/assign internally while ensuring to acknowledge and fulfil them properly. This included the review and update of BAC Billing Operations tickets
- Train new team members, share best practices, assist during onboarding and new processes implementation
- Prepare invoices following Firm billing policies, guidelines, and standard processes
- Prepare draft invoices, review and revise narratives per Firm standards, execute time/cost transfers and other value adjustments; finalize invoices and ensure that invoices are delivered for payment (via e-mail, post, or e-billing as applicable); execute all billing tasks following established standard processes
- Assist in identifying and resolving technical issues consulting with others as appropriate and escalating issues to management on a timely basis
- Maintain and update client billing information, instructions, and requirements necessary in processing invoices
- Assist in evaluating complex situations using multiple sources of information, exercising good analytical skills as well as evaluating judgment based on the analysis of factual and qualitative information in complicated and/or novel situations
- With supervision, work independently to complete assigned tasks and work responsibilities to meet agreed objectives; consider the impact of recommendations when making decisions or resolving problems
- Exchange ideas and information effectively concisely and logically, and be sensitive to audience diversity
- Exercise required a degree of tact and diplomacy when dealing with others and in handling sensitive issues
- Perform other duties as may be assigned
Skills and Experience:
- Preferably, Bachelor's Degree in business administration, commerce, finance, liberal arts, or related courses
- Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
- Keen attention to detail and effective organizational skills
- Solid English communication skills (verbal and written)
- Have the confidence to escalate and ask questions, especially when being asked to deviate from standard processes
- Ability to prioritize and handle multiple tasks to meet deadlines
- Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
- Good problem-solving and analytical skills
- Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
- Flexibility to work a reasonable shifting schedule is required