Product Manager, Legal Technology Solutions

The Product Manager, Legal Technology Solutions will manage and take ownership of a technology solutions portfolio that supports the daily business operations of the Firm's lawyers. The role-holder will focus on maximizing the business value of the portfolio.

As part of our Technology Practice of Law Solutions department, the role-holder will be dedicated to ensuring a superior user experience by delivering value-added solutions, implementing technology adoption strategies, developing strategic roadmaps, and managing stakeholder relationships.

Main responsibilities:

• Management of the product portfolio to ensure standardization and rationalization plans are developed; Ensure the solutions meet the changing needs of the business through the lifecycle of the product
• Maintain roadmaps for all solutions in the portfolio
• Manage relationships with technology vendors within the product portfolio
• Understand the total cost of ownership (TCO) of all owned products and provide input to leadership on required budgets
• Coordinate and/or provide 3rd line support for products in the portfolio
• Translate business objectives for the technical design/architecture of the required solutions
• Implement and carry out ongoing maintenance of effective system governance, compliance, and business continuity procedures for managed products following ISMS Policies
• Lead the technical coordination of all activities as they relate to projects and operational activities, including the clear and concise reporting of status at regular intervals
• Participate in projects for enhancements and changes necessary to meet changing business requirements for managed products
• Contribute to team effort through communication, cooperation and coordination with other IT teams, including: 
  
  • the Desktop Platforms Team on application deployment 
  • the Security team to assess and certify that the solutions/products meet the Firm's security requirements 
  • the Technical Change Management Team for submissions of Requests for Change via the ITSM process
  • the testing team to perform application testing and troubleshooting, including participation in pilot implementations
  • the Change Management Team on new application requests regarding major projects
  • the Release Management Team to ensure that any changes to applications transition to production successfully
  • the Technical Change Team to ensure timely planning for any submission of RFCs
  • the Training team to develop user documentation and training as required
• Develop software product support plans and ensure relevant training is provided to Service Desk and On-site Teams
• Work outside normal business hours to communicate with people in multiple time zones

Skills and experience:

• Some hands-on working experience in a professional environment
• Some experience of involvement in successful product implementations and ongoing enhancements 
• Strong understanding of product management methodologies
• Expert knowledge of the M365 suite
• Strong awareness of and interest in technology trends relevant to the portfolio
• Demonstrated leadership and communication abilities, with a track record of building trust and respect at all levels of an organization
• Excellent written and spoken English communication skills

Reports to: Director, Legal Technology Solutions
Travel requirements: Limited travel required on an ad-hoc basis only
Position type: Center Services
Development framework: Manager