The Pricing Operations Specialist will guide a team of pricing analysts in the analysis, implementation, and maintenance of the pricing elements of client agreements, in a sustainable and efficient way in order to reduce leakage.


Serve as an expert and provide guidance to pricing operations analysts in the pricing process, including the review of client agreements, analysis of current set ups, and implementation of sustainable pricing set ups in SAP and client’s ebilling systems
Assist in the development and deployment of process and technical solutions to support and streamline the end to end pricing operations process
Assist in the development of  training materials for SAP and Pricing systems that support the end to end pricing process
Serve as the primary contact for market and center personnel when guidance or issue resolution is required
Promote a highly professional and high performing culture across teams; act as a role model; identify opportunities allowing for employee growth and assist the team in achieving goals

Skills and Experience:

Bachelor's Degree in business administration, commerce, finance, liberal arts, or related courses
Good experience in a billing role
General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment and requirements
Keen attention to details and effective organizational skills
Excellent English communication skills (verbal and written)
Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
Confident to escalate and ask questions, especially when being asked to deviate from standard processes
Knowledge and experience of financial systems (SAP preferred but not required)
Ability to prioritize and handle multiple tasks to meet deadlines
Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
Strong problem solving and analytical skills
Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
Flexibility to work a reasonable shifting requirement is required