The New Business Intake Team Lead will support the Service Owner of Intake to effectively supervise the New Business Intake (NBI) team and operations in the Buenos Aires Center; provide an efficient and effective service to In-Market personnel, including Firm Partners and offices when opening new and existing client registrations and matters; guide Partners to ensure compliance with ethical and legal duties to avoid conflicts of interest and in meeting professional responsibility obligations.

The role holder will supervise some NBI staff all based in the Buenos Aires Center; ensure all team members perform to the highest level and adhere to Firm and NBI policies and procedures.


  • Provide support to the Firm, Partners and offices about the new business intake process and conflict of interest analysis, to ensure that the Firm does not accept unworthy clients
  • Review of New Business Intake Requests (NBIRs) and Linked Matter Requests (LMRs) for accuracy and completeness, ensuring all required fields are populated, appropriate supporting documentation has been included and all text box information is valid and complete
  • Review of Engagement or Assignment Letters ensuring compliance with Firm guidelines, correlation to the information submitted on the New Business Report, and adherence to the Firm's guidelines on timely registration of clients and matters
  • Ensure Standard Terms of Engagement are applied to all client engagements and, where applicable, exceptions to Standard Terms of Engagement are tracked and recorded accordingly in Intapp Terms of Business
  • Understand the Outside Counsel Guidelines process and collaborate with relevant Subject Matter Experts and team members responsible for the service
  • Provision of advice, mentoring, and training on compliance with relevant laws, including Anti-Terrorist Financing/Anti-Money Laundering/Know Your Client issues, NBI and Firm policies and procedures
  • Work with the Service Owner, New Business Intake to implement quality checks and ensure all team members receive constructive feedback, with a view to continuous improvement and excellent service delivery
  • Performance Management responsibilities are an important aspect of the role; hold regular one-to-one meetings with team members and contribute towards performance management; work with peers and the Manager, New Business Intake to ensure objectives, benchmarks, and performance expectations are aligned across the department and are consistently applied
  • Provide training that supports continuous development
  • Support NBI Coordinators in their role and support departmental performance and success through technical and critical skills training; identify training needs and work with the team to ensure they have the training and support required to perform competently in their roles
  • Support management with administrative matters, including but not limited to resourcing, overtime, attendance, and staff training; coordinate assignments, compile and develop operational reporting and other administrative duties
  • Collaborate with Management and their counterparts across other Centers to deliver team projects and initiatives that are aligned with and contribute towards departmental objectives

Skills and Experience:

  • Bachelor's Degree
  • Experience working in a professional services environment with a focus on client onboarding, conflict analysis, compliance, Risk, or AML/KYC
  • Supervisory experience
  • Excellent English language skills (written, oral)
  • Expertise in performing detailed analysis in a financial or law-related institution
  • Knowledge of U.S. Anti-Terrorist Financing/AML/KYC and OFAC experience preferable
  • Exceptional problem-solving, critical thinking, and analytical skills
  • Excellent time management and organizational skills
  • Proven ability to multi-task and work well under pressure, prioritize workloads, and work to tight deadlines
  • Highly self-motivated and proactive approach