The Collections Coordinator will be responsible for collecting payments per agreed terms from clients cordially and courteously; work closely with Partners and staff in offices to ensure that collections activities are coordinated and escalated as necessary.


  • Liaise with In-Market Finance staff, Partners, management, and other staff as appropriate to ensure that all receivables are followed up promptly per the Firm's standardized best practice, including discussing current and future issues that may delay or prevent payment of invoices
  • Minimize risks surrounding long outstanding debts to avoid write-downs, write-offs, and bad debts
  • Liaise with Client Support teams responsible for Global Key Client relationships
  • Carry out approved credit adjustments, write-downs, and write-offs
  • Liaise with the Cash Management team about the allocation of cash against invoices
  • Produce and publish all standard and ad-hoc collections reports, and ensure all interested parties are kept up to date with relevant and timely collections information
  • With limited supervision, work independently to complete assigned tasks and work responsibilities to meet agreed objectives
  • Consider the impact of recommendations when making decisions or resolving problems

Skills and Experience:

  • Some experience within a similar position
  • General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment, and requirements
  • Previous experience working in a professional services environment
  • Keen attention to detail and effective organizational skills
  • Excellent English communication skills (verbal and written)
  • Advanced technological proficiencies, inclusive of Microsoft Windows, Excel, and Word
  • Ability to prioritize and handle multiple tasks to meet deadlines
  • Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
  • Ability to exchange ideas and information effectively concisely and logically, and be sensitive to audience diversity
  • Exercise required a degree of tact and diplomacy when dealing with others and in handling sensitive issues