Description
The Client Support Assistant – Contract (6 months) will assist Client Support Specialists with the daily budget and accruals submissions, report generation, and monitoring as well as other activities to maintain IKCs financial health.
Responsibilities:
- Manage the process of creating and distributing budget and accruals data regularly (for all clients)
- Carry out necessary steps to submit accruals and budgets to clients via email or E-Billing systems. Provide updates to the Matter Management team to ensure SAP reflects the same budget figures and fixed fee amounts
- Monitor approvals of budgets in E-Billing systems and escalate issues
- Follow-up with markets and partners on outstanding Work In Progress and Accounts Receivable issues in a coordinated manner with Client Support Specialists, Billing, and Collections teams
- Support Client Support Specialist and In Market Business Partner teams with compiling client-specific reports, as required
Skills and Experience:
- Preferably, Bachelor's Degree in business administration, commerce, finance, liberal arts, or related courses
- Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
- Keen attention to detail and effective organizational skills
- Intermediate/Advanced English communication skills (verbal and written)
- Have the confidence to escalate and ask questions, especially when being asked to deviate from standard processes
- Able to prioritize and handle multiple tasks to meet deadlines
- Able to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
- Good problem-solving and analytical skills
- Able to anticipate work needs and follow through with minimum direction, follow up on own initiative
- Flexible to work a reasonable shifting schedule is required