Description

Responsibilities: 

  • Support the delivery of leadership & learning programs through learning management system administration, learning implementation support, and learning hours tracking, among others
  • Provide end-to-end support for courses by coordinating training venue, facilitators, technology platforms, training materials, budget, surveys, attendance, and post-program activities
  • Set up courses on learning management system, coordinate preparation of course promotion materials, and enroll participants to a course
  • Upload or update learning materials on learning management system
  • Upload or update learning records and generate reports
  • Address general inquiries and troubleshoot access-related concerns to learning technology platforms
  • Partner with the Leadership & Learning Specialists and In-Market People Partners to deliver a more integrated and seamless approach to Leadership & Learning service delivery
  • Collaborate with People Systems to maintain data integrity and ensure accuracy of recruitment-related data
  • Perform other functions as may be assigned by immediate manager from time to time

Experience Required

  • College graduate with some relevant work experience preferred
  • Experience in supporting end-to-end training deliver in a shared services environment preferred
  • Good knowledge of MS Office, and agile in learning and adapting to new processes and or technology
  • Strong client service orientation
  • Strong delivery focus
  • Good verbal and written English communication skills
  • Strong attention to detail
  • Results or solutions oriented
  • Excellent interpersonal skills with the confidence to interact across all levels of the Firm
  • Highly collaborative, effectively working with others to achieve team success
  • Good problem solving skills and judgment about when to refer issues or problems to others
  • Very good organization skills