The Trademark Support Analyst will work closely with all members of the Client Operational Support Teams in Belfast, Manila and Buenos Aires to provide a full service for the trademark prosecution process of clients' IP rights, using IP systems which have been and/or may be deployed from time to time. They will provide full administrative support in processing trademark-related correspondence and issuing instructions to correspondent law firms.


  • Coordinate, analyse and process incoming correspondence relating to IP matters received from Baker McKenzie offices, IP clients and additional global law firms
  • Create and update Global client records based on agreed procedures and processes using an electronic IP management system
  • Identify key deadlines and ensure accurate and consistent data entry throughout the trademark search, registration, renewals and maintenance process
  • Co-ordinate IP matter work plans to relevant IP attorneys based on new instructions received from IP clients and Baker McKenzie managing offices
  • Provide agents with instructions to renew trade marks in a timely manner or to allow trade marks to lapse in accordance with clients' recommendations
  • Communicate via email with internal colleagues and global clients
  • Proactively review operational processes, actively recommending operational and process improvements
  • Manage own workload by allocating work items based on order of priorities
  • Perform record-auditing of trademarks when necessary
  • Closely coordinate with the leaders on issues which may affect the clients' IP rights
  • Perform other tasks and activities as may be assigned by the Management Team or team leaders from time to time
  • Be a consistent team player, who is adaptable to team workload and client demands
  • Actively promote and contribute to the team function as a whole
  • Collaborate with operations and support teams based in Manila and Buenos Aires
  • Participate in the implementation and execution of the agreed initiatives and action items in the business plan and other business improvement programs
  • Adhere to departmental and company policies

Experience Required

  • Educated to A-Level standard or above
  • Some experience in a corporate administrative environment
  • Proficiency in MS Office applications (Word, Excel, Outlook) and Internet
  • Flexibility in work hours is essential, if required as this role includes close co-ordination with our global counterparts
  • Strong analytical, problem solving and organisational skills
  • Excellent oral and written English communication skills
  • Proactive with the ability to clearly communicate process recommendations
  • Ability to multi-task whilst maintaining accuracy and quality in data entry
  • Ability to prioritise and work independently with limited supervision
  • Strong commitment to outstanding client service
  • Ability to establish and maintain effective working relationships
  • Exceptional work ethic, personal and professional integrity
  • Consistent team player, who is adaptable to team workload and client demands