Role Purpose

The Portfolio Manager, People Solutions will manage the portfolio of Technology products for the People Function, focusing on maximising the value of the portfolio, and achieving the right balance and mix of products, as well as directly supervising the People Product Managers.

The Portfolio Manager, People will also bridge the gap of understanding between customer needs, operational needs and technology capabilities; lead the portfolio team in the technical implementation and support of SuccessFactors core HRIS, Compensation, Benefits, Recruitment, On Boarding, P&G, Learning and other modules.

Main Responsibilities

  • Manage the Product Managers, including performance management (i.e. annual performance reviews), task assignment / prioritization, leave time approval, and coordination of all follow-the-sun and support activities if required; provide career development guidance for the team
  • Management of SuccessFactors technical implementation and product support to include Employee Central, Compensation, Benefits, Performance & Goals, Recruitment and On Boarding
  • Manage projects and teams within budget and timelines
  • Work with the Associate Director People Solutions to ensure the budget is updated annually and monitored closely
  • Develop business cases, project estimates and plans for new system projects within the portfolio, in line with the Technology PMO processes; prepare and deliver professional communications to various levels of the organisation to communicate project objectives, status, risks, and achievement of the expected goals
  • Implement the portfolio roadmap to centralize, standardize and optimize all office based and enterprise applications related to the assigned portfolio
  • Understand the total cost of ownership (TCO) of the portfolio and provide input to the Solutions Lead on the required budget and resources required to manage the portfolio
  • Work with the Product Managers to manage vendors, including analysis of third-party spend; apply appropriate Key Performance Indicators (KPIs) to measure vendor performance and develop a clear risk management plan
  • Ensure compliance with our Information Security Management System policies (ISMS) and all other Technology processes related to the effective management of the portfolio
  • Ensure that Product Managers are following the Change Management, Release Management and Technical Change designated processes
  • Ensure technical knowledge base, solutions support plans and relevant technical training is provided to the Service Desk and On-site Support teams as necessary
  • Work with the Service Delivery management team to introduce new processes and practices to develop and improve project delivery performance across all portfolios
  • Develop and enhance relationships with Technology and Business teams, actively managing expectations & monitoring satisfaction levels
  • Act as escalation point for business challenges from a delivery or relationship perspective

Travel requirements

Ad hoc travel will be required

About The Team

The Firm's Technology function is responsible for designing, developing and maintaining the firm's global technology infrastructure, including architecture, hardware, software, computer networking, communications and data management. The function works closely with lawyers, clients and PBS functions to ensure our technology offering is best-in-class and forward-thinking, allowing the Firm to provide its clients with cutting-edge, innovative legal and business advice via up-to-date technology products and solutions.

The Firm's Technology function is responsible for designing, developing and maintaining the firm's global technology infrastructure, including architecture, hardware, software, computer networking, communications and data management. The function works closely with lawyers, clients and PBS functions to ensure our technology offering is best-in-class and forward-thinking, allowing the Firm to provide its clients with cutting-edge, innovative legal and business advice via up-to-date technology products and solutions.

This role will report to the Associate Director, People Solutions

The direct reports of this role are with the Product Managers, People Solutions

The key relationships of this role are with the following:

  • Talent Management Leads
  • Portfolio Managers for the other PBS/PKS functions
  • Technical Services teams

About The Candidate

Technical skills, qualifications and experience

  • Bachelor's degree in business information systems or equivalent
  • Strong hands-on work experience in a professional environment
  • Good demonstrable experience leading successful product implementations and on-going enhancements
  • Good proven experience leading a team in the implementation and support of SuccessFactors Employee Central, and other SF modules
  • Experience working in a legal services environment preferred, but not mandatory
  • Strong understanding of the relevant portfolio requirements and good level of knowledge of some of the products within the portfolio
  • Strong awareness of and interest in technology trends relevant for the relevant portfolio
  • Demonstrated leadership and communication abilities, with a track record of building trust and respect at all levels of an organisation
  • Fluent written and spoken English

Personal qualities

These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location. 

Know how 

  • Keeps across key developments in all relevant areas and demonstrates the ability to develop substantive authority in relation to the Firm's specialist fields 
  • Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distils a range of possibilities by thinking in a considered, prudent manner
  • Able to move through a variety of tasks requiring different approaches, knowledge, and expertise, with agility of mind and capacity for analysis and synthesis 


  • Driven by a strong personal sense of integrity and upholds exemplary quality standards
  • Prepares thoroughly, takes responsibility, uses initiative and is self reliant to ensure work progresses to the fullest extent possible
  • Hardworking and diligent with a keen understanding of client demands
  • Demonstrates composure when dealing with difficult situations 

Personal Impact

  • Creates a positive impression at all times; develops relationships through collaboration and reciprocity 
  • Negotiates to achieve outcomes that are mutually satisfactory; shows good judgement on when to stand strong and when to compromise 
  • Invests in, nurtures and builds a network of productive relationships


  • Respectful to others, regardless of their position, and earns the respect of others by being transparent 
  • Has care and concern for others and a genuine interest in others as people
  • Treats delicate or confidential issues with grace and discretion

Why Join Us?

Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 78 offices in 46 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way.

In London you will be part of an 950 person office, which is also our largest office globally. Originally opened in 1961, Baker McKenzie London is well established in the UK as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work, pride and experience of being part of a leading law firm but in a local office environment that is hardworking, yet friendly and supportive.

The strength of the firm and our culture is evidenced by a number of recent awards, including:

  • Acritas' Sharplegal Global Elite Brand Index, 2010- 2020 - ranked 1st
  • The Sunday Times' Best Companies to Work For 2011, 12, 13, 14, 15, 17: currently ranked 66th
  • The Times Top 100 Graduate Employers 2018: currently ranked 65th
  • Thomson Reuters ranked the Firm No. 1 for cross-border deals for the last 12 years. More than 70% of our deals are cross-border.
  • For the 14th consecutive year, the Firm was ranked first for deals with emerging market involvement, by both number of announced and completed deals.
  • Law360 ranked the Firm as the leading global law firm in its annual survey.
  • Identified as one of the best law firms for women by Working Mother magazine, Law360 and Euromoney.
  • Named one of Stonewall's Top Global Employers for the fourth consecutive year in 2019.
  • Recognised in 2019 as a top 10 employer in the UK for LGBT+ equality, and named as one of 10 Top Trans Employers, in Stonewall's Top 100 Best Employers listing.
  • Featuring in Business in the Community's Top 100 Employers for Race listing.
  • Ranking 5th in the 2019 Social Mobility Employer Index.
    Winning the Best International Firm (UK), Best International Firm for Minority Women Lawyers, and Best International Firm for Women in Business Law at the European Women in Business Law Awards 2019.

To Apply 

Please click on the Apply icon to start the online application process for this role. We will then be in touch with you once we have reviewed your application. If you are unable to apply online, please contact the Recruitment Team on either 020 7919 1000 or

For more information about this position or to discuss any adjustments you may require during the process please contact in confidence, Vanessa Renforth, Recruitment Manager, on 020 70725731 or

Please review our Applicant Privacy Notice here


Please note Baker McKenzie does not accept unsolicited CVs. Please click here for details of our Agency Policy and commitment to sourcing directly.

Our Commitment to Diversity & Inclusion

Baker McKenzie has a culture of diversity and inclusion in its DNA - since our beginning, the differences of our people have helped us to work fluently across borders, cultures and practices. This is intrinsic to everything we do and underpins Baker McKenzie's vision to be the global law firm of choice. We understand that organisations work best when people with different backgrounds and points of view are brought together. We also know people perform at their best when they can be themselves at work. Baker McKenzie is committed to serving our clients with innovative solutions brought about by a diverse talent pool and an inclusive community.

The London office mirrors the wider firm in encouraging the best people, regardless of race, culture, religion or belief (if any), gender, gender identity and expression, disability, sexual orientation or age, to fulfil their professional aspirations with us so as to create an exciting and diverse legal environment.

Baker McKenzie London has been accredited by Disability Confident, joining over 18,000 organisations that have signed up to help change behaviours and cultures in businesses, networks and communities and reap the benefits of inclusive recruitment practices.