Location:  Belfast
Workplace:  Hybrid
The Microsoft Teams Engineer will be a key member of the team supporting collaboration products to the business firm wide. In particular with reference to Microsoft Teams and also other products in the collaboration portfolio for audio and video conferencing. The role is to ensure the ongoing provision of collaboration solutions to offices, as well as advancing the products for future enhancements, and designing with security first mindset.
  • Responsible for managing the technical aspects for the Teams design, configuration and migration within the larger project team, whilst also maintaining, where necessary the existing Skype for Business server infrastructure
  • Design with security in mind from the outset and ongoing remain accountability security and quality of cloud solutions
  • Interface directly with the end users, project team and third party to provide support. Participation in walk-through and demos of services
  • Analytical approach to solve complex problems in a complex, large-scale, and multi data-center environments
  • Solution validation testing including troubleshooting and resolution of issues
  • Manage the migration of users from Skype to Teams
  • Diagnosis of incidents during the migration, problems and change implementation to include the writing of Change Requests and seeking the required approvals
  • Troubleshooting and resolving complex problems
  • Ensure monitoring is in place and co-ordinate results from various parties, network, telephony, firewalls etc.
  • Undertake knowledge transfer to support teams (1st line, 2nd line)
  • Act as an escalation point of the operations team and provide on call support when needed 
  • Provide project management for all Teams/Skype/Voice initiatives that are not assigned a dedicated project management resource
  • Provide status reports to the Collaborations Architecture Manager & Voice Supervisor/Video Conference Supervisor as required
  • Perform other relevant functions and tasks as assigned by the Collaborations Architecture Manager
  • Travel as necessary to initiatives and incidents across the enterprise
Skills and Experience:
  • Self-motivated engineer with understanding/experience of migrating from on premise Skype to Microsoft Teams and support the firm with the cloud first approach
  • Design, implementation, troubleshooting and management of Microsoft Teams & Skype, including advanced configurations, ideally with voice / phone systems. Troubleshooting will require good understanding of firewall rules, connectivity, monitoring, reporting
  • Skype for Business expertise to assist a Teams migration such as Skype hybrid, SFB Edge Services implementation for external or mobile client access and Federation
  • Proficient understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, and other Windows core services
  • Working knowledge of Powershell administration in Skype/Teams
  • In-depth knowledge of Audio/Video/Web Conferencing solutions