Description

Role Type: Contract (12 Months)
 
Role Purpose
 
Baker McKenzie is modernizing its professional and business services functions to improve the efficiency and effectiveness of how it delivers services to clients. The Program Management Office (PMO) Project Management Team will play a strategic role in the implementation of projects globally and be responsible for the day-to-day implementation of all related strategic initiatives. 
 
The PMO will partner with the Firm’s senior leaders and their respective teams to design, build, launch, and scale services throughout the Firm. The team will have an unwavering focus on unlocking the programme’s value and delivering timelines, quality, and stakeholder satisfaction.
 
As part of the integrated PMO team, the Business Transformation Manager for Change Management & Communications will play a key role in ensuring PMO initiatives are implemented with maximum effectiveness by creating organizational buy-in, driving adoption and managing organizational readiness. This role will focus on the people side of change and communications, ensuring that changes to business processes, systems and technology, job roles, capability requirements and organization structures are implemented effectively, resistance is managed and that business objectives are realized.
 

Main Responsibilities
 
The Business Transformation Manager for Change Management and Communication will launch best practices and develop methodologies, thought-partner with the firm’s senior leaders to unlock the program’s value and improve overall project delivery in terms of timelines, quality, and stakeholder satisfaction. They will:
  • In partnership and consultation with key stakeholders, define the strategic change and communication approach needed
  • Identify and document the organizational impacts of change initiatives and plan strategies that manage resistance and lead to successful adoption
  • Assess organizational cultures, capabilities, and alignment to effectively tailor change management and communication approaches
  • Effectively engage senior leaders as sponsors and participants in change and communications
  • Identify change and communication related risks and develop suitable mitigation strategies
  • Analyse the training, communications and performance management needs and develop and deliver appropriate solutions
  • Liaise and build relationships with PMO stakeholders, including Partners, Executive Leadership and Professional and Business Services teams
  • Identify and allocate resources, both people and material, as necessary for successful implementation
  • Create and manage change and communication deliverables.
  • Measure the effectiveness and progress of change and communications related activity
  • Provide deep functional knowledge and demonstrated experience of global change programs
  • Efficiently deliver projects of the highest quality and meet, exceed stakeholder needs and expectations
  • Collaborate for results and become a respected leader
  • Have confidence and experience in a deadline driven environment
  • Take a disciplined and thoughtful approach to client focus and consultation
  • Focus on value-based outcomes both quantitatively and qualitatively
 
Travel Requirements
Must be able to support initiatives from any global location and to travel to meet implementation deliverables (up to 15% at peak times).

 
About the candidate
 
Technical skills, qualifications and experience

  • Bachelor’s degree related to business and/or a related field or equivalent work experience
  • Significant experience providing change management and communication solutions in support of large-scale business or technology change projects
  • Strong experience in change and communications management and demonstrated ability across all competency areas
  • Demonstrated success in the areas of internal communications, with ability to plan and execute across the communications lifecycle
  • Ability to partner with leaders, peers and teams to gather information and support needed for change and communications execution
  • Excellent collaboration skills and comfortable with an agile and iterative development process that includes accepting and managing feedback from various stakeholders
  • Change and communication leadership experience on projects regarding managing business sponsorship, customer expectations, and change management plans through execution
  • Excellent communication skills with both team members and internal business constituents and comfortable mediating between stakeholder needs, business objectives, and technical feasibility
  • Relationship building, gaining consensus, and adoption methods 
  • Continued drive for excellence and high quality, despite frequent iterations, changes in priority, scope and stakeholders
  • Experience with Project Server, Microsoft Project, Visio, MS Office applications, project management processes, tools, and applications
  • Experience in communication and change management within a consultancy firm, professional services, legal, or IT industry 
  • Experience in a legal environment is highly desirable
  • Consulting experience is preferred