Description

Location:  Belfast

Workplace:  Hybrid

The Facilities Services Assistant - Contract (6 months) will be responsible for providing a standard of excellence for client care services to all visitors and staff. This includes set up and break down of all meeting room spaces, logging of Facilities calls, mail room responsibilities and support of reception staff by booking meeting rooms as and when required. This individual will be provided with first aid and fire warden training. They will be heavily involved in ensuring the safety of all visitors and staff whilst in the building.
Thrives in a people driven environment, enjoys challenges with a high attention to detail.  An enthusiastic, energetic and proactive person, with great team spirit and a passion for dealing with people will succeed in this role.  A person who enjoys delivering an exceptional client experience, demonstrates active leadership and excels within a team environment will thrive in this role.

 

 

Responsibilities:
 
Meeting room set-up
  • Ensure that all conference/meeting rooms are set up in advance of the bookings to the required standard and are kept tidy and in good working order
  • Ensure that rooms are turned around promptly and that there are no delays for subsequent bookings
  • Deliver catering to meeting rooms and remove when appropriate
  • Make conference room bookings in accordance with the instructions given -as and when required.
Mailroom Services
  • Ensure service provider performs deliveries and collections to high standards and where necessary report to Manager any failures
  • Provide assistance to ensure regular and efficient internal delivery programme of incoming items
  • Ensure efficient process of all outbound postal items and record where necessary
  • Ensure paperwork is logged and completed appropriately
  • Deal with any service failures in a timely, courteous and efficient manner
  • Ensure appropriate stock levels for stationery
Facilities Helpdesk
  • Log helpdesk jobs/queries via appropriate helpdesk software
  • Ensure reactive works are completed in a timely manner and all appropriate paperwork is completed.
  • Awareness of any planned preventative maintenance (PPM) that is due to be completed
Miscellaneous
  • Complete security access procedures for new staff, visitors, contractors etc. in conjunction with Receptionists
  • Ad-hoc coverage of the Reception desk
  • First Aid and Fire warden responsibilities once full training has been provided
  • Willingness to receive manual handling training
  • Willingness to provide support to other areas where necessary
  • Participate in Team Meetings and provide regular feedback
 

 

Skills and Experience:
  • PC literate including the use of Microsoft Word, Excel, PowerPoint
  • Legal, Professional Services or Corporate background
  • Physical capability for lifting duties