To be primarily responsible for providing a standard of excellence for client care services to all visitors. This includes greeting visitors and dealing with administration tasks in a professional manner. As the face of the firm and the first point of contact for clients and staff, this is a key hire for the Cairo Office.

Main responsibilities

  • To provide a high level of client care in all activities, demonstrating professionalism and attention to detail at all times.  
  • To deal with all clients, either in person or via the telephone, in a courteous and highly professional manner delivering strong client care.
  • To fully adhere to agreed standards and procedures for all tasks undertaken.
  • To make conference room bookings in accordance with the instructions given accurately using meeting room software making sure that the room is ready and prepared. 
  • Dealing with client requests for photocopying, etc., promptly and in accordance with the instructions given. 
  • Answer incoming calls to service level standards. 
  • To deal with the administrative tasks as and when required. 
  • Various Facilities duties as and when required. This will include meeting room set up, mailroom services and security access procedures for new joiners. 
  • Assist group leadership/staff members as requested with diary management, including setting up meetings and calls.   
  • Willingness to provide support to other areas where necessary. 

Skills and Experience:

  • Graduate degree in business, or related field preferred and/or equivalent work experience.
  • Enjoys high level of interaction with clients/staff and providing a high standard of customer care.
  • Ability to work under pressure, prioritise and keep calm. 
  • Ability to work unsupervised and on own initiative being proactive in approach to work.
  • Excellent telephone manner with a professional outlook.
  • Displays sensitivity and confidentiality all times with first class communication skills. 
  • Good timekeeping and ability to work as part of a team. 
  • Willing to be flexible in terms of work allocated.  
  • Highly self-motivated & resilient.
  • Proficient in MS Office (Excel, Word, and PowerPoint).
  • Excellent command of English verbal & written.