Location: Belfast
Workplace: Hybrid

The opportunity:
An exciting opportunity has arisen for an eBilling - Technical Support Analyst to join our growing team in our Belfast office. 

The eBilling - Technical Support Analyst will provide technical eBilling support for LEDES Wizard and EMT, our inhouse eBilling tools. Assisting billing centres and other global teams engaged in eBilling activities.


  • Monitor LEDES Wizard tool through daily reporting to identify and categorise failed and rejected invoices
  • Troubleshoot and resolve basic failed/rejected invoices
  • Route complex failed and rejected invoices to eBilling Technical Specialist
  • Maintain mapping and assignments of clients and/or offices to templates and vendors within LEDES Wizard
  • Maintain active user listing for LEDES Wizard and EMT ensuring distribution mailing list is kept up-to-date to enable updates to be effectively communicated to all active tool users  
  • Monitor EMT tool to ensure accurate data flow between EMT, LEDES Wizard and Crawler, reporting on any discrepancies found in order that necessary action can be taken to resolve
  • Proactively seek and identify enhancements to and maintain current documentation of existing practices and policies
  • Evaluate complex situations using experience and multiple sources of information to arrive at the best possible resolution or recommendation
  • Work independently with limited supervision to complete assigned tasks to meet agreed objectives and SLAs
  • Exchange ideas and information effectively, efficiently, and logically, while working with contacts worldwide
  • Exercise a required degree of tact and diplomacy when dealing with others and in handling sensitive issues 
  • Perform other duties as may be assigned 

Skills and Experience:

  • Bachelor's degree in business administration, commerce, finance or related courses 
  • Good, relevant experience in an eBilling role
  • Sound understanding of commonly used legal eBilling vendors
  • Keen attention to details and effective organizational skills
  • Ability to prioritize and handle multiple tasks to meet deadlines
  • Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands
  • Strong problem solving and analytical skills
  • Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
  • Flexibility to work a reasonable shifting schedule is required

Working at Baker McKenzie:

Baker McKenzie is the world’s leading law firm with offices all over the world. Our Belfast Centre is home to over 400 teammates in both legal and professional services such as finance, IT, marketing and business support.

We offer one of the best workplace benefits packages in the business with comprehensive private health cover, income protection, life assurance and a full employee assistance plan. These and a host of other benefits make us one of the most desirable companies to work for in Belfast.

We are committed to promoting inclusion, diversity and equity for all and are confident we can provide a career as individual and as exceptional as you.