Location:  Belfast

Workplace:  Hybrid

The opportunity:

An exciting opportunity has arisen for a Global HR Operations / Performance Management Administrator to join our global HR operations team.

This role will assist in the implement delivery of the Firm's end-to-end processes related to Performance Management, to achieve efficiency, quality, and enhanced employee experience leveraging relevant technology platforms.

Working at Baker McKenzie:

Baker McKenzie is the world’s leading law firm with offices all over the world. Our Belfast Centre is home to over 400 teammates in both legal and professional services such as finance, IT, marketing and business support.

We offer one of the best workplace benefits packages in the business with comprehensive private health cover, income protection, life assurance and a full employee assistance plan. These and a host of other benefits make us one of the most desirable companies to work for in Belfast.

We are committed to promoting inclusion, diversity and equity for all and are confident we can provide a career as individual and as exceptional as you.

About the role:

As part of this role, the successful candidate will:


  • Work with the Manager in developing, evaluating, and implementing initiatives and projects related to the Performance Management processes and aligned to Global HR Operations Strategy and in adherence to SLAs and quality standards
  • Analyse internal Global HR Operations processes. Recommend and implement procedural or policy changes to improve the operation
  • Escalate issues within the process
  • Maintain data in tools and databases used by the function. Collaborate with Technology and People Systems Administration teams in implementing Performance Management Systems (PMS)
  • Implement business continuity and recovery plans
  • Perform other functions as may be assigned by the immediate manager from time to time


Experience Required

Essential Criteria:

To be successful in this role you will need:

Skills and Experience:

  • Bachelor's degree (or equivalent) in Human Resources, Business Administration or other relevant courses, or equivalent work experience
  • Some experience in human resources preferably in one of these areas: performance management, compensation structures, and talent market analysis
  • Experience in project management
  • Good interpersonal and strong collaboration skills
  • Ability to work in a fast-paced and constantly evolving environment
  • Ability to work with virtual teams
  • Experience in using performance development platforms (such as viEval, SuccessFactors, WorkDay) and/or job evaluation and compensation design tools (such as WTW GGS, Mercer PayMontior)
  • Experience working in a shared services/captive environment is preferable