Location:  Belfast

Workplace:  Hybrid

The opportunity:

A new opportunity has arisen for an enthusiastic e-billing Analyst to join our supportive E-billing team.

The E-Billing Support Analyst will provide support to billing and other global teams engaged in e-billing activities.

About the role:

As part of this role, the successful candidate will:

  • Monitor E-Billing Management Tool to identify, troubleshoot and resolve invoice rejections.  Route invoice rejections via Service Now for resolution when required
  • Escalate unresolved e-billing rejection issues to management for follow-up
  • Update and maintain E-Billing Management Tool with the current status and resolution progress of invoice rejections 
  • Escalate deviations from standard processes to management to ensure resolution on a timely basis
  • Evaluate complex situations using experience and multiple sources of information to arrive at the best possible resolution or recommendation
  • Work independently to complete assigned tasks and responsibilities to meet agreed objectives and SLAs
  • Communicate effectively with different audiences (including peers and Centre management, in-market business partners, and others) in a way that is sensitive to the audience
  • Perform other duties as may be assigned

Working at Baker McKenzie:

Baker McKenzie is the world’s leading law firm with offices all over the world. Our Belfast Centre is home to over 400 teammates in both legal and professional services such as finance, IT, marketing and business support.

We offer one of the best workplace benefits packages in the business with comprehensive private health cover, income protection, life assurance and a full employee assistance plan. These and a host of other benefits make us one of the most desirable companies to work for in Belfast.

We are committed to promoting inclusion, diversity and equity for all and are confident we can provide a career as individual and as exceptional as you.

Experience Required

Essential Criteria:

About you.  To be successful in this role you will need:

Skills and Experience:

  • Bachelor's degree in business administration, commerce, finance, or related courses 
  • Prior experience in an e-billing role, desirable
  • Sound understanding of commonly used Legal e-billing Vendors
  • Keen attention to detail and effective organizational skills
  • Ability to prioritize and handle multiple tasks to meet deadlines
  • Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands
  • Strong problem-solving and analytical skills
  • Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
  • Exercise required degree of tact and diplomacy when dealing with others and in handling sensitive issues
  • Flexibility to work a reasonable shifting schedule is required