Description

Location:  Belfast

This is an exciting, greenfield opportunity to build and lead an all new EMEA Center within the Global Client Pursuits (GCP) team. 

 

The GCP team enables the Firm to win, retain and grow business through powerful pitches. It is a large, high performing team with a robust infrastructure. 
The EMEA Center will be a virtual Center combining proposals coordinators and supervisors based in EMEA and coordinators from our current GCP Centers in Manila and Buenos Aires. 

 

The Centers are an integral part of the GCP function which is undergoing a dynamic transformation which includes alignment by region (EMEA, Americas and AP). Each region will combine a Center team and a team of pitch managers and specialists on the ground across the region. 

 

The EMEA Center Manager's team of 10-12 (supervisors and coordinators) will work on proposals and essential capability statements, in collaboration with BDMC colleagues, as well as get involved in the Firm's most strategic pitches, teaming with GCP pitch managers across the region. 

 

The role will be to develop and oversee the team of supervisors and coordinators to deliver the highest quality pitch service leveraging the Firm's content automation platform. 

Responsibilities:
 
In collaboration with, the GCP Senior Manager for Process and Operations and the EMEA Regional Leader:
  • Build and lead a team of supervisors and coordinators that will provide a high quality pitch service for the EMEA region and beyond, developing RFIs, RFPs, proposals, capability statements, and placemats working with GCP and BDMC colleagues.
  • Collaborate with the intake team and fellow GCP assessment team members to assess and assign proposals to coordinators and supervisors.
  • Generate and analyze daily and monthly request volume, team utilization metrics, SLAs, client satisfaction survey results, win/loss rates and post-pitch client feedback to help team and stakeholders understand ROI and where we should focus our efforts.
  • Manage a portfolio of active pitch opportunities for end-to-end delivery to GCP, BDMC and partners, and ensure high quality standards consistent with the Baker McKenzie Style Guide, pitch templates, design guidelines, and client-centric instructions.
  • Be accountable for the highest quality standards, process consistency and implement iterative improvement measures, and be the primary escalation point if issues arise.
  • Collaborate on projects involving strategy and process to continually assist in the development of new operational process improvements across the team.
  • Recruit, train, coach, and retain a robust talent pipeline across multiple locations (including Belfast, Manila, Buenos Aires).
  • On occasion, to stay connected to the latest in pitching, operate as the project lead on some pitches, managing the proposals process from start to finish (writing and project management).
  • Develop strong stakeholder relationships (partners, BD and GCP) to engage and manage expectations and be accountable for the team's high quality pitch service delivery.
  • Provide guidance / contribute to opportunity assessment discussions where appropriate.
  • Participate as needed on post-pitch debrief meetings feeding back key points to the business to facilitate further learning and development.
  • Collaborate with Global Client Pursuits colleagues worldwide to follow the sun on pitches where needed and share best practice.
  • Become deeply familiar with the Firm's resources and teams, leveraging the proposal process for bids/pitches and panel proposals for high value and key client opportunities.
  • Collaborate with BDMC professionals worldwide including client managers, industry and practice group BDMs and in-market BDMs to leverage client intelligence, practice and industry know how, case studies and credentials.
  • Be a change champion, while being an advocate for the team's physical and emotional well-being.

Experience Required

Skills and Experience:
  • Bachelor's degree 
  • Strong relevant people management experience, especially in a virtual and multi-cultural environment
  • Significant hands-on experience in proposal development is a huge advantage 
  • MS Office, especially PowerPoint
  • Experience with ServiceNow or other case management system is preferred
  • Organisation, project management and ability to handle multiple projects simultaneously
  • Extensive experience in BD/ communications in professional services.
  • Strong interpersonal skills to work with/manage remote teams of partners, lawyers and BD/marketing professionals
  • Persuasive and diplomacy skills; ability to deal autonomously with highly intelligent and demanding stakeholders at all levels; manage multiple pitch requests, assess opportunities and provide direction
  • Client service focus, flexibility, can-do attitude; motivated and enthusiastic; personal drive and energy
  • Gravitas to coach and influence, and lead by example