Location:  Belfast

Workplace:  Hybrid

The Knowledge Content Automation & Development Manager will be a business lead and expert for document automation (and from time to time legal content development) and its strategy, roll-out, implementation, adoption, use and development to ensure best in class knowledge. The role-holder will act as the trusted advisor to Knowledge and business stakeholders across the Baker McKenzie network to ensure that the Firm's legal content automation and development solutions deliver internal and external products and services tailored to their requirements, whilst establishing and maintaining policies, best practices, quality and the mitigation of risk.
Service Orientation
  • Work closely with the Senior Manager for Content Development, Technology teams, Knowledge Service Owners and Knowledge Lawyers across the Firm to define and deliver the content automation and development strategy and roadmap, ensuring alignment with the Firm and Knowledge strategies so that content automation and development  continues to evolve, meet the needs of stakeholders and add real value to the business 
  • Engage with internal and external clients and key stakeholders to encourage them to achieve greater efficiencies through the automation of legal documents, working to identify opportunities for document automation, present the business benefits and return on investment and see projects through to completion, using appropriate change management strategies
  • Lead and manage the Center End-to-End Knowledge Content Automation team and any of the Knowledge Content team involved, monitoring their progress, quality of output and delivery of service
  • Plan, design, build and test automated documents using Contract Express and as required other automation solutions for internal and external clients
  • Build a cohesive Firm wide community of in-market content automators and users and content developers, ensuring attentive listening and consultation on future developments. Enable the community to act as a network of change agents educating on policy and best practice, in order to improve engagement with and the consistent use of automation and to identify requirements and opportunities for innovation and product enhancements 
  • Lead content automation and development projects and support and participate in appropriate global Knowledge projects. Contribute substantively by automating documents as required
Knowledge & Expertise
  • Maintain and continually develop subject matter expertise with high levels of practical end-user engagement and delivery, actively aware of developments within the market, Knowledge automation systems, new practices and approaches, actioning any relevant implications and maintaining an active external network of practitioners and profile 
  • Understand and document the complex and evolving business requirements for content automation and development of attorneys and Knowledge professionals across the Baker McKenzie network
  • Be known in the Firm as the expert and go to person for the resolution of issues and business solutions for content automation and development 
Operational efficiencies, quality and risk mitigation 
  • Manage issues to maintain quality assurance and minimise business impact and risk, escalating any challenges in a timely manner where appropriate
  • Oversee and ensure internal and external communications regarding content automation and development and ensure the development of training content to support and improve knowledge and use of automation
  • Define policies, best practice and guidance for automation, analysing  best practice compliance and adoption on a regular basis through robust audit and reporting processes, identifying underlying trends, gaps and opportunities for the products and services and presenting these to key stakeholders
  • Support all business aspects of the content automation and development lifecycle implementation and development
  • Work with Technology teams to manage product-related support, training, feedback and inquiries from users, troubleshooting and delivering continual product improvements and upgrades to content automation and development tools
  • Work with Knowledge teams to ensure a high degree of engagement with lawyers and find incentives to encourage best use of, and contribution to, content automation and development 

Experience Required

Skills and Experience:
  • Current license to practice law (or eligibility for one) or other relevant degree with substantial experience in law firms
  • Good understanding of Knowledge strategy and driving implementation of knowledge content automation and development solutions and best practice in a professional services environment 
  • Substantial experience of legal automation and experience of development of legal content
  • Proven ability to effect behavioural change across an organisation and drive adoption of new tools and business processes
  • Ability to understand complex, matrixed and varied business areas and their priorities
  • Experience of leading and managing people and projects and change across multiple offices 
  • Ability to work well with others and to build strong relationships with multiple stakeholders quickly. Experience of facilitating groups
  • Keen interest in technology-driven innovation in the legal industry
  • An outstanding communicator who can deal confidently, tactfully and appropriately with people at all levels of the organisation. Credible and persuasive
  • Comfortable working within a large and complex, matrixed environment with multiple stakeholders and interest groups as well as managing virtual teams