The Technology Trainer will be responsible for delivering and customizing effective technology training based on user requirements to ensure efficiency and productive use of Firm technology applications.


  • Develop expertise in the use of Technology applications, and be the SME/go-to-person of general users
  • Conduct technical training for all users in assigned areas of responsibility including the generic offerings (e.g. new joiner requirements), role-based training skills set development, reinforcement sessions, and all other requirements that may be identified from time to time, based on business needs
  • Collaborate with the Training Delivery Manager in defining technology skills gaps (via formal and informal methodologies) that will be the foundation for identifying targeted training interventions
  • Work closely with the Training Delivery Manager in implementing Firm-wide training programs and strategies
  • Interface with IT Service Delivery Manager to review support requests and identify training opportunities
  • Implement formal/informal post-training support activities or reinforcement solutions
  • Perform to achieve pre-defined team training targets
  • Participate in other Technology Training activities specifically in the following key training functions:
    • Design and Development: Involvement in developing training materials (print, online, job aids, etc.) for global application deployment training
    • Deployment: Participates in pilot phase implementation based on End User Interface and local business practices 
  • Collaborate with other Technology Trainers within and outside of regional membership from time to time
  • Leverage the LMS platform to manage learning plans, course schedules, attendance, and evaluations
  • All other functions or tasks that need to be performed as needed

Skills and Experience:

  • Bachelor’s degree related to Information Technology, Education, or Industrial Psychology
  • Training experience is mandatory
  • Law firm experience preferred
  • Strong aptitude in educating or training
  • Excellent communication in English and training delivery skills
  • Strong organizational skills and work ethics
  • Ability to adapt and learn new programs quickly
  • Capability to work both independently and within a team
  • Skilled in a variety of training methodologies and delivery styles, including but not limited to the classroom, webinar, deskside, videos, and recorded eLearning
  • Ability to adapt training content to a wide audience of varying job roles and skill levels
  • Expert in the Microsoft Office suite (Outlook, Word, Excel, PowerPoint) with a mastery of advanced Word functions such as styles, numbering, TOCs, and Track Changes. MOS certification is a plus