The Senior Business Analyst - Business Process Analysis will bring requirements elicitation and documentation skills that are essential to efficiently and swiftly shift the way our processes work in alignment with cloud technologies and achieve the value creation we expect as a digital organization. The use of process re-imagination, and design of clear and innovative process models where the interest of our internal and external clients are set at the centre, is an important success factor of our journey.

Baker McKenzie is a dynamic, fast paced organization with an equally impressive Technology team that designs, develops and maintains in house or vendor solutions to maximize business value.

Our Technology organization is cloud-first focused - accelerating the delivery of continuous evolutionary change in collaboration capabilities, data maturity, automation, and productivity.

Our People have the skills they need to source and deliver high-quality cloud services fast and with an improved value proposition for the Firm.

Our Cloud Journey requires our firm to embrace change in the way we do things, in order to fully take advantage of the benefits that cloud transformation can bring in the digital world. Our focus is also on re-orienting our technology Culture and how we govern technology by establishing guardrails that balance speed and changes the way our technology services are sourced, delivered, and used.

In Technology, we are focused in making sure that we approach changes with a process driven mentality, to enhance the operational efficiency and effectiveness of our entire organization and generate the right outputs while leveraging cloud technology in full and the possibilities of automation that come with it.


  • Create process maps and designs desired state processes adjacent to the cloud and technology overall
  • Drive workshops and all types of requirements elicitation techniques with confidence by fostering collaboration among teams in a novel way and with expertise. To be an expert facilitator who captures and documents information accurately and effectively
  • Create Use Cases, Personas and User Journeys to truly understand the end users, the ways we can make their lives easier and help in maximizing the value derived from their activities for the firm
  • Create prototypes, wireframes and mock-ups optimizing U/X and achieving high quality UI
  • Manage business rules repository
  • Create and revise Business Requirements Documents (BRDs); thereby translating business requirements into functional specifications
  • Collaborate with developers, technical teams and vendors to understand cloud technologies and requirements relevant for integration
  • Drive continues improvements within the team with focus on ways of working and knowledge share by leveraging available technology
  • This is a global role requiring regular work outside normal business hours to communicate with people in multiple time zones

Serve as a liaison to the following:

  • Business Sponsors and Stakeholders - maintain a close working relationship to elicit business requirements and discuss scoping decisions
  • Enterprise Architecture & Security - collaborate early on during business requirements to review business capabilities identification as well as taking into consideration the necessary internal security processes and procedures
  • Technology Teams - collaborate with all facets of technology throughout a project and to maintain consistent alignment with technology initiatives, strategy and compliance

Experience Required

  • Bachelor’s degree information systems, computer science, business management, or a related field or equivalent work experience
  • Extensive experience in a business analysis role or similar, designing business process models and documenting current processes, creating BRDs and managing requirements, developing Use Cases, Personas, User journeys, Wireframes, Mock-ups, and performing Data Analysis
  • Good experience in Cloud Transformation projects is highly desirable
  • Experience with Visio and other process mapping tools
  • Business Analysis and/or Agile certifications are highly desirable
  • Experience with Design Thinking is highly desirable
  • Experience in a legal environment is highly desirable
  • Experience working for a Partnership is highly desirable
  • Consulting experience is desirable
  • This role requires excellent communication skills with both team members and internal business constituents. The ideal candidate is comfortable mediating between user needs, business objectives, and technical feasibility with confidence
  • Continued drive for excellence and high quality, despite frequent iterations, uncertainty, changes in priority, scope and stakeholders
  • Experience with ServiceNow is desirable
  • Strong Microsoft skills (i.e., Azure DevOps, Team Foundation Server, Microsoft Teams, Word, Excel, PowerPoint, MS Project, SharePoint)
  • Knowledge of Visualization tools and know how to facilitate data driven decisions is highly desirable (e.g Power BI or Tableau)