The Pricing Operations Manager will lead a team of pricing specialists, analysts, and coordinators in the analysis, implementation, and maintenance of the pricing elements of client agreements, in a sustainable and efficient way in order to reduce leakage.


  • Manage and coach the Global Pricing Operations team in the pricing process, including the review of client agreements, analysis of current set ups, and implementation of sustainable pricing set ups in SAP and the client’s ebilling systems
  • Develop and deploy process and technical solutions to support and streamline the end to end pricing operations process
  • Develop training materials for SAP and Pricing Rules Engine that support the end to end pricing process
  • Serve as the primary escalation contact for market and center personnel when guidance or issue resolution is required
  • Manage the team's productivity, SLA, and KPIs
  • Collaborate with Billing Operations Service Owner and mangers within the Billing Operations team to align objectives within the teams
  • Promote a highly professional and high performing culture across teams; act as a role model; identify opportunities allowing for employee growth and assist the team in achieving goals
  • Drive performance excellence with effective communication, performance management and employee recognition
  • Collaborate with Firm stakeholders to resolve specific issues, enhance operations, or implement new standards and processes

Skills and Experience:

  • Bachelor's Degree in business administration, commerce, finance, liberal arts, or related courses
  • Good experience in a billing role
  • General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment and requirements
  • Keen attention to details and effective organizational skills
  • Excellent English communication skills (verbal and written)
  • Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
  • Confident to escalate and ask questions, especially when being asked to deviate from standard processes
  • Knowledge and experience of financial systems (SAP preferred but not required)
  • Ability to prioritize and handle multiple tasks to meet deadlines
  • Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
  • Strong problem solving and analytical skills
  • Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
  • Flexibility to work a reasonable shifting requirement is required