Description

The Manager, Leadership & Learning will provide operational leadership and expertise in the delivery of the Firm's end-to-end global Leadership & Learning processes in a particular region. The role will be involved in the redesign, development, and improvement of Leadership & Learning processes to achieve efficiency, quality, and enhanced employee experience leveraging relevant technology platforms.

Responsibilities:

  •  Provide operational leadership and expertise in the delivery of Leadership & Learning services
  • Lead the updating/redesigning global end-to-end procedures covering areas such as enrolment, monitoring, documentation, administration and reporting of Leadership & Learning courses/programs or development assignments based on learning plans and or development objectives
  • Define the service delivery framework, KPIs and processes in collaboration with the End-to-End Leadership & Learning Lead and Global Functional Leaders to support the Firm's People strategies with a focus on both Legal Professionals and Professional & Business Services (PBS) to provide strategic direction to the assigned service delivery team
  • Ensure the quality and on-time delivery of Leadership & Learning services by employing appropriate and systematic methodology in training support service delivery and enhancing client experience
  • Proactively identify and resolve issues in processes and service delivery and provide key insights and recommendations to leadership team and other stakeholders based on the results of Leadership & Learning services metrics. Partner with the In-Market and Specialist teams to deliver a more integrated and seamless approach to Leadership & Learning services
  • Manage and lead a high performing team of End-to-End Leadership & Learning Analysts/Specialists with focus on coaching and development
  • Develop top talent by leading regular and having robust performance/ coaching conversations and ensuring the support systems within the organization
  • Perform other functions as may be assigned by immediate manager from time to time

Skills and Experience:

  • Bachelor's degree (or equivalent) in Social Sciences, Business Administration or other relevant courses, or equivalent work experience
  • Strong experience with in-depth understanding of learning principles, methodologies, processes, and technologies.
  • Some people management experience in a service delivery team in shared services/captive environment with demonstrated performance management, development, engagement, service level performance measurement and capacity planning preferred
  • Experience developing and implementing business and system process improvements and setting standards required
  • Strong customer service and continuous improvement orientation
  • Strong presentation, communication skills and organizational skills
  • Data analysis and reporting skills
  • Strong attention to detail and project management skills
  • Demonstrated passion in managing and developing people
  • Ability to work with virtual teams and drive by influence 
  • Ability to deal with ambiguity and navigate in unstructured environments
  • Working knowledge of applications such as MS Office(Excel, Outlook, PowerPoint), SAP Success Factors, Articulate, or ability to learn technology quickly