The Information Product Management Assistant (Service Center) will support the Information Product Management (IPM) team and assist with product, contract and supplier management; provide manual and operational assistance for the global IPM team as required (eg invoice management, access and licencing enquiries, supplier contract management and enquiries, etc); and provide other support and assistance as directed by the IPM Specialists or Supervisor.


Service Orientation

  • Maintain and build strong relationships with Legal and Business Research teams and managers, and other IPM teams and managers, and with In-Market Research Librarians
  • Demonstrate value through effective communication with stakeholders and key relationships

Knowledge & Expertise

  • Understand and promote the role, services and functionality of the Firm's Information Product Management teams
  • Assist with the management of, and enquiries about, the Firm's information and research products, within the guidelines set by the Information Product Management team (eg access and licensing enquiries, renewals, processing invoices, trials, location, usage data, etc)
  • Assist with certain supplier, invoicing and contract management tasks, and interactions with the Procurement team, at the direction of the Information Product Management Team Leader (eg sending contracts to contract database, searching contracts and users, budget monitoring and tracking, etc)
  • Ensure timely response to enquiries from In-Market Research Librarians or other Professional & Business Services (PBS) staff about information and research products and suppliers
  • Demonstrate ongoing learning and professional accountability that cultivates communication and collaboration, fostering immediate and long-term goals
  • Apply industry thinking, expertise, initiative  and experience when responding to information and research enquiries

People Management

  • Collaborative, supportive, team player working with the other IPM staff, In-Market Research Librarians and the wider Information & Research and Knowledge communities

Work Management

  • Support and participate in the adoption and use of Knowledge and I&R systems
  • Participate in projects as requested
  • Be aware of and participate in Firm's and Knowledge group's goals. 

Experience Required

  • Relevant undergraduate degree
  • Good relevant experience of Knowledge, Library, and information and research products in a professional services environment 
  • Ability to manage multiple stakeholders, build strong relationship virtually, communicate effectively, comfortable working in large, complex environment, highly credible and persuasive
  • Strong personal management skills; ability to prioritise own time to meet deadlines
  • Demonstrated ability to deliver responses to enquiries in a timely and accurate manner
  • Proven ability to influence, interact and consult with senior leaders, strong collaboration skills and effective stakeholder management
  • Strong communication skills, and highly credible presentation skills
  • Comprehension of a diverse set of knowledge and information resources, and processes