The E-Billing Support Supervisor will manage the e-Billing Support Team which is responsible for tracking and routing e-Billing rejections including staffing, training, professional development, internal and external communications and work allocation.

  • Supervise and develop the e-Billing Support Team serving as part of the Firm's Center of Excellence re: e-Billing activities
  • Ensure that all rejections coming through identified channels are being identified, resolved or routed on a consistent and timely basis
  • Monitor work volume to ensure that objectives and SLAs are met
  • Work with the e-Billing Specialist Team to develop and maintain a knowledge base of specifications, definitions and requirements of the various electronic billing systems used by the Firm's billing teams
  • Assist in seeking and identifying enhancements and maintain current documentation of existing practices and policies
  • Analyse factual and qualitative information to address complicated and/or novel situations
    Work independently with limited supervision to complete assigned tasks while keeping in mind the needs of relevant Firm stakeholders and prioritizing work as appropriate
  • Exchange ideas and information effectively, efficiently, and logically, while working with contacts worldwide
  • Exercise required degree of tact and diplomacy when dealing with others and in handling sensitive issues
  • Address in a diligent and timely manner all inquiries and special projects from management and internal and external clients
  • Coordinate, assess and provide feedback on the work output and performance of the assigned staff
  • Accurately, timely and comprehensively report to management on status of assigned objectives and responsibilities
  • Other duties as assigned by management

Skills and Experience:

  • Bachelor's degree in business administration, commerce, finance or related courses
  • Detailed working knowledge of billing and e-billing applications
  • Proven ability to lead, motivate and mentor departmental personnel
  • Solid organizational, communication and interpersonal skills, with a strong ability to develop and maintain relations at various levels within and outside an organization
  • Proactive, innovative and results-oriented work orientation
  • Strong technology orientation, including knowledge of Microsoft Office and financial software packages (e.g. SAP) and e-billing software programs (e.g. Passport, Legal Tracker, TyMetrix 360, Collaborati, CounselLink, etc.)
  • Proactive and self-motivated work ethos
  • Keen attention to details and effective organizational skills
  • Ability to prioritize and handle multiple tasks to meet deadlines
  • Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands
  • Strong problem solving and analytical skills
  • Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative