Description

The Content Development Analyst will support the delivery of Content Development and Content Management services to the firm's Knowledge function and the support of Practice and Industry Groups, catering to both internal and external clients. This is an excellent opportunity for someone looking for a role in Knowledge Management and Knowledge systems, with a genuine interest in learning about the business of law, in particular Practice or Industry Groups. We are looking for someone to join the team who has very strong attention to detail and a good work ethic, with an interest in working in a law firm.

Responsibilities:

The successful candidate will work as part of the Service Center Content Development Team focusing on a variety of tasks, as directed by the leadership and authorized staff of the Service Centre and Knowledge Expert function. These typically may include the support of services such as:

Profiling, content management, upload and redaction

  • Work with the Content Management team when appropriate to, profile, upload and maintain content for the InsightPlus Platform, Harmony (precedents and knowhow system) the Firm's internal website and other relevant Knowledge platforms. Tasks for example might include:
    • Completing knowledge management profiles for documents and content including identification of areas of law, key words and drafting a summary (abstract) of documents where necessary
    • Identifying the proper Gatekeeper (person responsible for the maintenance and management of a Knowhow collection in Harmony)for submitted documents and content
    • Removing client identifiers and undertaking redaction exercises
    • Assisting in maintenance of content within the Firm's legal knowhow system, Practice Group Knowledge pages and other relevant platforms

Drafting Support

  • Precedents and Knowhow- assist with updates of existing precedents, the development of new precedents and the drafting of current awareness alerts and updates
  • Horizon Scanning- provide support in Info Alert configuration by listing sets of search terms into the AI platform; reviewing and vetting results of the AI search engine; and searching for supplemental resources on legal developments for the PG/IG specialisms; and create first drafts of legal updates for internal or external use
  • Training- support training initiatives by developing content with the preparation of training to fee-earners and clients, including first drafts of slides

Content collection, content development and uploading

  • Assist with the collection, development, review and/or editing and upload of multijurisdictional practice group related content for:
    • Various PG/IG platforms, tools and systems
    • Maintaining and updating PG/IG specific client products

Knowhow collection

  • Assist with the collection and review of PG/IG specific know/how and work product

Quality and process

  • Perform quality checks on all work output including all document links and profile data
  • Readily co-ordinate with the Quality Reviewer and other internal clients to ensure proper workflow processes and quality, quickly flagging issues and making suggestions for ongoing development and improvement
  • Follow all best practice, policies and processes and ensure a very high level of quality of work and service at all times ensuring SLAs, turnaround times and KPIs are met at all times
  • Focus on maintaining confidence in quality of services by ensuring accuracy, consistency and brevity
  • Take a holistic overall approach to tasks, engage with each document/task and understand the context of the overall objective rather than a mechanical process
  • Draft adjust and run/roll out processes and procedures for content processing and management as necessary, resolving complex problems where best practice do not exist
  • Assist with internal awareness communications for promoting services, legal technical awareness and knowledge sharing awareness
  • Provide general assistance to clients on ad hoc knowledge management projects, as time allows
  • Ensure ongoing development of relevant skills, 'specialisms' and an understanding of relevant systems and tools

Work and Service Orientation

  • Work effectively in a team, sharing knowledge and best practices with colleagues within the Service Centre and across service centers on shared services and products
  • Lead the work of small project teams as required
  • Provide informal guidance to junior staff, acting as a resource for colleagues with less experience
  • Attend ongoing training as required

Skills and Experience:

  • Law degree or relevant equivalent
  • Ability to review, analyse and organise documentary and factual evidence
  • Extremely strong attention to detail - gets it right first time
  • Excellent working knowledge of Microsoft PowerPoint, Word, Excel and online research tools
  • Very high work standards
  • Excellent writing, organisational and problem solving skills
  • Strong client service orientation
  • Ability to prioritise and work to tight deadlines and manage own caseload
  • Good communication skills, including the ability to liaise with people across the business
  • Ability to work well in both a team and individually
  • Keen to develop and use initiative
  • Respects and enjoys the diversity of cultural, social and academic backgrounds found in the Firm