The Team Lead, Conflicts Management will lead a team providing the Conflicts Management Service to In-Market personnel, including Partners and office staff; identify and analyze possible conflicts of interest for new business; monitor and manage the Conflict Management Request queue volumes; and ensure the Service Level Agreement (SLA) for Conflicts Management is maintained and exceptional service is provided.

The Team Lead will have supervisory and line management responsibilities, and should contribute towards HR administrative tasks, the team's performance, planning and management, employee morale, learning and professional development, as well as leading team meetings and providing necessary support to management.


  • Act as a Subject Matter Expert, assist the team and management in responding to technical queries relating to the identification and analyses of conflicts of interest for new business purposes
  • Conflicts Management Request queue management, including adherence to SLA, monitoring and reporting on Key Performance Indicators
  • Manage work tasks to ensure deadlines are met while exceptional service is provided
  • Collaborate and work closely with the Conflicts Management functional lead and other Conflict Management Team Leads across the Service Centers to expand the service offering and deliver a positive and successful team
  • Liaise with and support New Business Intake (NBI) Managers, internal stakeholders and Intake team members across the Service Centers
  • Develop and support Lean Six Sigma initiatives that continually improve the service, process and Conflicts Management operations
  • Manage and lead team meetings to ensure team objectives are successfully achieved
  • Contribute to the development of strategy to ensure high team morale and team building
  • Administer holiday (PTO), sick leave and other time-off requests, inclusive of internal approvals, record keeping and data entry in relevant systems
  • Review, monitor progress and provide feedback regarding employee performance goals on an ongoing basis. Manage performance evaluations (mid-year and annual), inclusive of required liaison with relevant senior departmental and management personnel, inclusive of record keeping / data entry in relevant systems

Skills and Experience:

  • Relevant Bachelor's degree preferred in a related or analytical discipline, and/or a Law Degree (2:1 or above or local equivalent) or Law Postgraduate
  • Strong analytical skills
  • Previous conflicts of interest experience in a legal or professional services environment
  • Supervisory or line management experience
  • Anti-money laundering and/or business intake experience advantageous
  • Exceptional problem solving, critical thinking, and analytical skills
  • Excellent time management, organizational, and administrative skills
  • Ability to multi-task and work well under pressure