The Collections Operations Analyst will be responsible for providing Collection Operations Support through regular contact in accordance with agreed terms from clients in a cordial and courteous manner; work closely with Collections Operations team and staff in centers to ensure that collections activities are coordinated and escalated as necessary. 


  • Liaise with Collections staff, In-Market Business partners, management and other staff as appropriate to ensure that all receivables are followed up via email in a timely manner in accordance with the Firm's standardized best practice.
  • Minimize risks surrounding long outstanding debts with the aim of avoiding write-downs, write-offs and bad debts
  • Monitor Accounts Receivable balances on a monthly basis to review any aged accounts for status, write-off threshold, and credit balance.
  • Prepare any necessary forms to complete approved credit adjustments, write-downs and write-offs for clients as a result of Accounts Receivable review process
  • Ensure all invoices have proper status updated in system to allow for categorization of outstanding Accounts Receivable
  • Complete incoming clients requests for global team such as; Accounts Receivable confirmation, ACH information, etc
  • With limited supervision, work independently to complete assigned tasks and work responsibilities in order to meet agreed objectives
  • Consider the impact of recommendations when making decisions or resolving problems

Skills and Experience:

  • Some experience within a similar position
  • Previous experience of working in a professional services environment
  • General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment and requirements
  • Fluent written and spoken English
  • Advanced technological proficiencies, inclusive of Microsoft Windows, Excel and Word
  • Keen attention to detail and effective organizational skills
  • Ability to prioritize and handle multiple tasks to meet deadlines
  • Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
  • Ability to exchange ideas and information effectively in a concise and logical way, and be sensitive to audience diversity
  • Exercise required degree of tact and diplomacy when dealing with others and in handling sensitive issues