Description
The Collection Analyst will be responsible for collecting payments in accordance with agreed terms from clients in a cordial and courteous manner; work closely with Partners and staff in offices to ensure that collections activities are coordinated and escalated as necessary.
Responsibilities:
- Liaise with In-Market Finance staff, partners, management and other staff as appropriate to ensure that all receivables are followed up in a timely manner in accordance with the Firm's standardized best practice, including discussing current and future issues that may delay or prevent payment of invoices
- Minimize risks surrounding long outstanding debts with the aim of avoiding write-downs, write-offs and bad debts
- Liaise with Client Support teams responsible for Global Key Client relationships and provide support for any collection matters
- Carry out approved credit adjustments, write-downs and write-offs
- Liaise with the cash management team with regard to the allocation of cash against invoices and outstanding suspense receipts
- Produce and publish all standard and ad-hoc collections reports, and ensure all interested parties are kept up to date with relevant and timely collections information
- With limited supervision, work independently to complete assigned tasks and work responsibilities in order to meet agreed objectives
- Consider the impact of recommendations when making decisions or resolving problems
Experience Required
- Some experience within a similar position
- Previous experience of working in a professional services environment
- General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment and requirements
- Excellent English communication skills (verbal and written)
- Advanced technological proficiencies, inclusive of Microsoft Windows, Excel and Word
- Keen attention to detail and effective organizational skills
- Ability to prioritize and handle multiple tasks to meet deadlines
- Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
- Ability to exchange ideas and information effectively in a concise and logical way, and be sensitive to audience diversity
- Exercise required degree of tact and diplomacy when dealing with others and in handling sensitive issues
- Fluent written and spoken English
- Flexibility to work a reasonable shifting schedule is required