Description

The Business Research Specialist (Service Center) will provide business and client research support to the Firm's global client program and other key Firm priorities by answering business research enquiries, developing various business intelligence reports, assisting in strategic research projects and managing the team's platforms and other administrative requirements, within the context of the Firm's Information and Research (I&R) strategy; and act as a point of contact for business research requests and enquiries

Responsibilities:

Service Orientation

  • Maintain and build strong relationships with In-Market I&R Managers and Research Librarians, BDMC Directors and Managers, Country Knowledge Partners and Lawyers, the end-to-end Business Research team and Information Product Management team, and other Knowledge Services teams 
  • Demonstrate value through effective communication with stakeholders and key relationships

Knowledge & Expertise

  • Understand and promote the role and functionality of the Firm's business research, content and information repositories and resources
  • Develop strategic research and business intelligence reports on companies, markets and industries in support of the Firm's growth priorities
  • Propose actionable insights (eg, recommendations, business opportunities/ leads) into client, market and industry research reports based on external and Firm data
  • Support planned and ad hoc research projects
  • Coordinate with relevant teams within and outside of the department in the conduct of research, as needed
  • Help conceptualize/improve research report templates, formats and product offerings
  • Undertake business and client research on request from lawyers, In-Market research librarians and BDMC staff, and proactively when aware of users' areas of interest, and supports and delivers high-quality and relevant products and responses promptly as required
  • Demonstrate ongoing learning and professional accountability that cultivates communication and collaboration, fostering immediate and long-term goals
  • Support the development and delivery of research training plans and programmes for trainees and lawyers, and other staff, and assesses learning opportunities for workplace excellence
  • Ensure and facilitate timely access to relevant business, industry and client information and research resources to support lawyers/BDMC providing advice to clients
  • Work with regional I&R Managers and Research Librarians, and Legal Research/Business Research Managers, and liaise with internal clients to learn about their business focus and information needs
  • Apply industry thinking, initiative and experience when providing information and research

People Management

  • Collaborative, supportive, team player working with In-Market Research Librarians, other Business Research team members, Knowledge Services staff, and the wider Information & Research and Knowledge communities

Work Management

  • Support and participate in the adoption and use of Knowledge and I&R systems
  • Participate in and lead projects as requested; supervise other team members as required
    Be aware of and participate in Firm's and I&R group goals. Participate in setting and aligning I&R group goals with PG and IG goals, managing resources, and evaluating use. Report on usage and space management

Experience Required

  • Bachelor’s degree in business, management, economics, social science, communications research or legal studies
  • Solid research background, with good demonstrable relevant research and writing experience
  • Strong knowledge of secondary research processes and techniques
  • Good understanding of financial analysis
  • Excellent written, verbal and interpersonal communications skills
  • Proficiency in MS Word, Outlook, PowerPoint and Excel, as well as familiarity with database management
  • Familiarity with transactional and general research tools and databases such as Capital IQ, Mergermarket, Thomson One and LexisNexis
  • Experience in creating infographics an advantage
  • Commitment to outstanding client service
  • Willingness to work outside normal office hours, as needed
  • Ability to manage multiple stakeholders, build strong relationship virtually, communicate effectively, comfortable working in large, complex environment, highly credible and persuasive
  • Strong people management and organizational skills; ability to prioritise and manage people's time to meet deadlines
  • Demonstrated ability to drive results and sense of urgency in setting strategies and executing against the objectives
  • Proven ability to influence, interact and consult with senior leaders, strong collaboration skills and effective stakeholder management
  • Strong communication skills, and highly credible presentation skills
  • Comprehension of a diverse set of knowledge and information resources